Job Description

S2S Soft is a Global IT Solutions and Services company with unmatched expertise spread across various Industrial Internet like IT Staff, Document Management, Software Development, Mechanical Design and Independent Software Vendors. Our clients have relied on us for providing Technology initiatives and support for their business processes in the areas of Enterprise Application Management, Custom Application Management, Business Intelligence & EAI, Infrastructure Management & Security and Quality Assurance & Testing Services.

S2S Soft understands the unique challenges faced by various industries. Through hands on experience earned from different client engagements, we enable our customers to address their challenges with tailor made solutions best suited to their present systems. With a firm eye on Return on Investments of our customer, we conceive, build and deploy solutions that are robust, scalable and yet flexible. We partner with our clients on their long-term initiatives by providing real value while demonstrating high level of professionalism and ethics metus.

Role- Data Center Break-Fix Technician

Location- 100 Share Way NW, Altoona, IA 50009

No of Positions- 25

Job Description-

3-6 years of IT network experience

Responsibilities:

Physically troubleshoot various network components in network infrastructure

including routers, switches, console servers, and optical transport equipment.

Provide onsite network support and expertise for all teams on the local data center,

and act as a liaison for remote networking teams.

Physical, hands-on replacement of optics, line cards, supervisor cards, and chassis hardware.

Troubleshooting network link, device, and configuration issues, isolating the problem,

and fixing the problem.

Creating new RMA requests through OEM vendors for both replacement devices, as

well as obtaining technical assistance when troubleshooting devices.

Tracking, maintaining, and updating asset inventory of defective and replacement parts.

Tracing and isolating cables through patch panels.

Testing and cleaning fiber optic cables and optical interfaces.

Schedule and perform network maintenance, repair, and upgrade tasks as needed

while minimizing the impact on the production network

Use internal automation software, tools, and scripts to configure, monitor, and repair

network equipment.

Working with cross functional teams, including facilities, cabling, and server teams.

Perform queue management for alarms, tasks, and incidents and participate in ongoing

deployment projects.

Strong working knowledge of Linux OS, CLI navigation, JUNOS, Cisco IOS, and bash.

Physical audits of inventory and updating asset inventory database.

The job requires significant time standing, walking, bending, and lifting.

Additional responsibilities

Able to provide onsite support after business hours as part of the oncall schedule.

Able to travel to various sites as needed.

Skills:

Experience with Juniper Enterprise, Cisco, and Service Provider network hardware platforms

and architectures, including data center switching platforms.

Strong working knowledge of routing and switching technologies and protocols.

Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems,

tools, and creative problem-solving abilities under pressure.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: 91013764
• Position Id: 2024-4453

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