Job Description

CareHarmony works comprehensively with providers to deliver value-based care management initiatives for their patients. Our clinicians are driven by their passion for the level of care delivered; experts in assisting patients and caregivers navigate a sometimes-fractured healthcare system and consistently prioritize a high-quality standard so patients may better manage chronic illnesses and achieve success.

Under the direction of the Head of Clinical Innovation, the Lead Triage RN will be responsible for helping to develop best practices for telephonic triage of complex patients while acting as the content matter expert to assist with plan development and implementation for these patients. The Lead Triage RN will be part of the Innovation Team, helping develop education content, train staff and lead the team of triage and on call staff.

Responsibilities/Day in the Life:

• Conduct thorough telephonic assessments
• Identify and address patient concerns
• Address acute clinical concerns with close collaboration with the patient’s providers.
• Participate and support departmental quality improvement activities and projects
• Develop resources, training and materials for staff and patients
• Plan and conduct continuing education programs
• Assist in developing protocols and defining best practice in telephonic triage during and after business hours
• Participate in Innovation team projects
• Develop On-Call team
• Manage On-Call staff members
• Ensure excellent quality of care provided during on-call and triage interactions
• Foster relationships within the team to ensure the CareHarmony culture is positive and supportive

Requirements

Required Skills/Abilities:

• Innovative mindset, driven to change how patients manage their health
• Robust clinical knowledge
• Extensive experience in telephonic triage
• Ability to quickly determine appropriate level of care based off clinical assessment
• Ability to navigate multiple technological platforms
• Excellent attention to detail
• Excellent customer service skills
• Excellent organizational skills
• Excellent verbal and communication skills
• Excellent professional presence when dealing with colleagues, clients and patients.
• Ability to function cohesively within a team

Education and Experience:

• Graduate of accredited School of Nursing
• Registered Nurse (RN) license must be active and in good standing
• Must have a multistate/compact nursing license
• A minimum of five (5) years of professional experience in nursing
• Experience in Triage required
• Experience in leadership preferred
• Experience developing programs and protocols preferred

Remote Requirements:

• Must have active high-speed Wi-Fi
• Must have a home office or HIPAA-compliant workspace

Physical Requirements:

• This position is sedentary and will require sitting for long periods of time
• This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time 
• The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations

Benefits

• Health Benefits (core medical, dental, vision)
• 401k with company match
• Paid Holidays
• Paid Time Off (PTO)
• Sick Time Off (STO)

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