VIP Agent Turkish market Job at Triskel Consulting, Malta

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  • Triskel Consulting
  • Malta

Job Description

Our client, a well known digital services provider operating in the iGaming field is expanding its team and seeking to recruit a VIP Agent to join the Turkish desk.

Responsibilities:

  • Daily, weekly, and monthly VIP player activity monitoring and reporting; wagering, revenue, win/loss, and player generosity levels.
  • Generate and organize weekly potential, active, lapsing, and lapsed VIP lists for contact and liaise to ensure players are contacted in a timely and appropriate manner, with appropriate offers and treatment.
  • Help design, write, and carry out quality control checks on all VIP player communications and promotional content (email, DM).
  • Manage and organize offline VIP events; ensuring high standards are met
  • Ensure player wins are followed up quickly and where necessary organize for player interviews and coordinate promotional content for the site.
  • Maintain the VIP Club website and promotional content.
  • Help source and send VIP player gifts, merchandise, and event tickets.
  • Provide VIP activity reports to the Head of Retention on a weekly and monthly basis.
  • Set up comps and bonuses for VIP players according to guidelines.
  • Collaborate with the Heads of Affiliate, Casino, CRM to ensure a unified approach and consistency in communication.
  • Liaise with the affiliate team on all VIP promotions and events to help them acquire high rollers.
  • Provide feedback on VIP player promotions to the product and marketing teams.

Requirements

  • Proven expertise in the iGaming industry, particularly in VIP client account management.
  • In-depth knowledge of the Turkish iGaming market and its player preferences.
  • Native or fluent in Turkish, with excellent proficiency in English.
  • Exceptional communication and interpersonal skills, with a focus on delivering outstanding customer experiences.
  • Analytical mindset, with the ability to interpret data and make informed decisions.
  • Skilled in using CRM tools and other relevant software for player management.
  • Capable of working independently and collaborating effectively in a team.
  • Strong problem-solving skills and the ability to remain calm and professional under pressure.

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