Department: Utility
Position: Utility Billing Specialist
Details: $20.00 per hour
Purpose of the Job Performs responsible, clerical work ensuring that all utility billing is accurate and sent out in a timely manner.
Essentials Job Duties
1. Transfer data from spreadsheets into the meter reading input system for the utility billing.
2. Review, verify, and correct, if necessary, customer accounts prior to processing the monthly billings.
3. Research billing problems or errors and adjust if necessary.
4. Print and archive various reports on a daily basis.
5. Work with an external bill printing company.
Other Job Duties
1. Assisting with Accounts Payable when or as needed
2. When needed, back up the office manager, which include, but not limited to; in person customer service, answering phones, taking new customer applications, cash handling.
Equipment Operated
1. Personal computer with associated various software programs.
2. Calculator, copier/scanner/fax, and other standard office equipment.
Key Competencies Required
1. Knowledge of modern office practices, procedures, and equipment.
2. Knowledge of billing and adjustment procedures.
3. Ability to exercise good judgement in evaluating situations and making decisions.
4. Ability to use Microsoft Excel, Microsoft Word and to learn the internal billing system with Tyler Technologies.
5. Ability to effectively operate a variety of office machines including 10-key calculator by touch.
6. Ability to communicate effectively both orally and in writing.
7. Ability to work independently in the absence of specific instructions.
8. Ability to establish and maintain effective working relationships with others.
Physical Demands and Work Environment
1. Employee will work in an indoor office environment and will sit, stand, stoop, walk, and lift light objects (typically 25 pounds or less).
Qualifications
Education and Experience: Graduation from a standard high school; prior work experience in utility billing, customer relations; or a combination of education and experience equivalent to the required knowledge and abilities.
Email resume and cover letter to: HR@cityofmillersville.com
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
Physical Setting:
Schedule:
Ability to Relocate:
Work Location: In person
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