Job Description
Kick off your IT career as an Intake Triage Tech with a supportive team, tons of room for career growth, a competitive hourly rate, and comprehensive benefits!
Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an entry-level or level one technician to join our collaborative team. You’ll troubleshoot various end-user environments with senior engineers and get the hands-on technical experience that will grow your career.
Position Highlights:
- $20-$25 per hr. scalable based upon experience
- Retirement plan, PTO, health insurance benefits, and bonus plan
- Hybrid and flexible work schedules are available
- Friendly, people-focused management and technical mentors
What You’ll Do:
- Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues
- Triage incoming issues gauging severity, urgency and resources needed
- Solve incoming L1 issues
- Communicate with team members and clients effectively
Skills You’ll Need:
- Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans
- Confidence and commitment to top-tier customer service in a fast-paced environment
- Ability to stay organized and follow tasks through to completion with accuracy
- Willingness and ability to learn new applications and skills
- 0-1 years of hands-on PC support experience
- A general knowledge of different hardware platforms, cloud services, and line of business applications
Ready to apply?
- Quick apply with your resume
OR
- Get a head start on the application process through our online portal here:
Job Tags
Hourly pay, Full time, Flexible hours,