Job Description

We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.

You belong here. See why you will love working at

NWTC

.

Department: Trades & Engineering Technologies

Salary Grade: PB

Reports To: Learning Operations Manager, Trades & Engineering Technologies

Workday Job Profile #: JC100429

LOCATION: Green Bay

STANDARD HOURS: Monday-Thursday 12:30 p.m. - 4:30 p.m. Flexibility required to include other evening and/or weekend hours, as necessary.

PAY RANGE: $15.00 - $16.81 per hour

• Salaries/Wages for all finalists (internal and external) will be placed within the range based upon education, experiences, current wages, and internal equity.

POSITION SUMMARY

This is a frontline position providing customer service to telephone and walk-in students, prospective students, faculty, staff, and community members. This position allows our office hours to extend into the evening (4:30pm) and provide customer service and office assistant support. Daily activities in addition to the above include processing of confidential student information, maintenance of department policies, ordering of office supplies, and mail pick-ups and delivery within Green Bay campus TET locations. Office assistant functions include updating mailing databases, Workday reports, typing, scanning, preparing materials for advisory committee meetings, helping with TET events, as well as back-up support for full-time administrative program support staff.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.

Essential Functions Statement(s)

• Provide quality customer service to all via telephone and in-person
• Clerical duties involving MS Office, reports, and general related duties
• Mail processing and delivery; bulk mail processing
• Maintain inventory of promotional materials, office supplies, historical records
• Assist faculty, lock/unlock rooms, troubleshoot room schedule issues

POSITION QUALIFICATIONS

Competency Statement(s)

• Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
• Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Reliability - The trait of being dependable and trustworthy.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Other - Must be able to use judgment in handling all situations that may occur during the evening shift when running the office solo.

SKILLS & ABILITIES

Education: Technical diploma

Experience: One year of customer service, office administrative or receptionist experience; proven customer service skills

**An equivalent combination of education and work experience may be considered

Cultural Competence: Demonstrated commitment to diversity, equity, and inclusion and sensitivity to and understanding of a diverse community of college students, faculty, and staff.

• NWTC welcomes candidates who currently possess the desired skills and experience and are committed to learning and growing.

Computer Skills:

Basic knowledge of Microsoft Office Suite, particularly Word and Excel. Ability to learn basic Workday database functions. Ability to operate computer, calculator, copier, scanner, multi-line telephone, etc.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand

O (Occasionally)

Walk

F (Frequently)

Sit

F (Frequently)

Handling / Fingering

F (Frequently)

Reach Outward

F (Frequently)

Reach Above Shoulder

O (Occasionally)

Climb

N (Not Applicable)

Crawl

N (Not Applicable)

Squat or Kneel

O (Occasionally)

Bend

O (Occasionally)

10 lbs or less

F (Frequently)

11-20 lbs

O (Occasionally)

21-50 lbs

O (Occasionally)

51-100 lbs

O (Occasionally)

Over 100 lbs

N (Not Applicable)

Push/Pull

12 lbs or less

O (Occasionally)

13-25 lbs

O (Occasionally)

26-40 lbs

O (Occasionally)

41-100 lbs

N (Not Applicable)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.

We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at

talentandculture@nwtc.edu

or 920-498-6286.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, sex (including sexual orientation, gender identity, and gender expression), national origin, disability, veteran status, genetic testing or other applicable legislated categories, (“each a protected class”). Inquiries regarding the College’s nondiscrimination policies may be directed to the Vice President for Diversity, Equity, and Inclusion at (920) 498-6826 or

equity@nwtc.edu

.

Job Tags

Hourly pay, Full time, Contract work, Work experience placement, Visa sponsorship, Work visa, H1b, Weekend work, Afternoon shift,

Similar Jobs