Job Description

Job Description and Duties

Under general supervision of the Information Technology Manager (IT Mgr I) within zSystems Application and Database Services, Enterprise Product Support (EPS), the Information Technology Associate (IT Assoc) typically performs a variety of recurring, well defined tasks requiring occasional innovative problem-solving within guidelines and a scope that may encompass one or more units.

The IT Assoc may act as an entry level software support specialist working with a team of highly trained professionals in support of a mainframe and client/server computing environment.  Works independently or as a team member.  Provides a variety of software support services for customer departments. Installs, maintains, tests, monitors and tunes software products in the mainframe and client/server environments. Develop and maintain customized online and/or batch interfaces and exits to the software. Monitor and validate the correctness of products’ functions and scheduled batch jobs.  Provides consultation and support as needed to support the customer department staff in the use of the products that the unit supports.  Quickly, efficiently and effectively troubleshoot and resolve problems encountered with using of the products supported by the unit and proactively identify possible future problems and solutions.

Telework
This position is eligible for a hybrid work schedule within California based on the departmental policy and operational needs. The telework policy is subject to change depending on business needs, and/or reporting to the work site may be required with minimal notification.

Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship now or in the future. 

You will find additional information about the job in the .

Working Conditions

CA Residency:
Candidates who reside outside of the State of California may be admitted to the job interview. However, upon a job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

• Position may require the ability to be contacted for service outages or other emergencies.
• Periodic overtime may be required.
• Some travel may be required for meetings, training and conferences.
• Must maintain consistent and predictable attendance.
• Must pass a fingerprint background criminal record check completed by the Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed state application (STD. 678) – For exam use only.

Please do NOT include your Social Security Number on any of the submitted documents.

All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. Please include specific examples of your education, training, and/or experience. Limit your SOQ to a maximum of two (2) pages, single-spaced, twelve-point Arial font.

1. Describe a project you worked or during your studies that involved programming or IT systems. What was your role, and what technologies did you use?

2. Describe a new technology or tool you recently learned. How did you go about learning it, and how have you applied it?

Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and résumés do not take the place of the SOQ.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of operating systems and related software as well as database software as implemented on the various hardware platforms.
• Familiarity with the Windows environment for desktop.
• Knowledge of and experience with zSystem components, workloads, and utilities (e.g. JES2/JES3, TSO, ISPF, JCL, CLIST’s, Dialog manager, REXX, SMF, RACF).
• Knowledge of zSystems concepts, workload types and workflow, including major categories of interactive/batch jobs.
• Software Installations on zSystems platform
• Ability to work with a variety of technical and management staff as well as vendors and customers.
• Experience working in a team environment.
• Good verbal and written communication skills.
• Understanding of the importance of good customer service and the necessity of effective communication to meet customer’s business needs.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Application Instructions

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Applicants who wish to submit hard copy applications shall use the most current version of the State Application (STD. 678) revised 10/2023. The position number and job control number must be identified in the job title line of the STD 678 (these numbers will auto-populate in the job title of the STD 678 if submitting an electronic application through CalCareers Account). The hard copy application MUST be signed. Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Note: Applications MUST include the “From dates“ and “To” dates, “Hours Per Week”, and “Duties Performed” fields for all job listed in the “Employment History” fields, and contact names and phone numbers of supervisors. State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Applications that are submitted blank will be considered incomplete. Reference to a resume in place of a description of the duties will not be accepted. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please see "Special Requirements" section for further information. 
• Other -

  If you are using EDUCATION to meet the minimum qualifications for this classification, you MUST provide your unofficial transcripts as proof of meeting the education requirements as listed in the Classification Specification (please see the Class Specification located under “Minimum Requirements” on the left -hand side of this job posting). Applicants who completed their education outside of the United States (with foreign degrees/transcripts) must provide a foreign transcript evaluation. The transcript evaluation must state the number of units to which foreign coursework is equal. Foreign education evaluation services can be found at  . Official transcripts and official foreign degree transcripts will be required prior to appointment. If you are not using education to qualify for this classification, you do not need to submit transcripts. To bypass the required document, select Choose/Upload and select Bypass File.

Job Tags

Permanent employment, Full time, Second job, Remote job,

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