Job Description

Fleet Services - A Cox Automotive Company, Keeps Fleets Moving!

Headquartered in Indianapolis, Fleet Services by Cox Automotive (FS) has grown to become one of the largest fleet maintenance companies in the country. As a leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. We also service customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

FS is currently searching for a Sr. Service Writer. The Sr. Service Writer provides accurate vehicle repair estimates for mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Prepares all relevant estimate paperwork, works with procurement / purchasing to obtain parts and pricing information and works with maintenance teams to ensure work is performed as required. Monitors work processes and outcomes for quality and adherence to estimated timelines and costs.
 
WHY FLEET SERVICES BY COX AUTOMOTIVE?

• Competitive hourly pay depending on experience.
• Health, dental, vision insurance starts DAY ONE of employment.
• 401(k) matching starts after 90 days, 100%-match on first 6% contributed, plus an additional 2% discretionary contribution by the company.
• Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company.
• Parental Leave up to 8 weeks. (including fathers).
• Pet Insurance.
• Multiple ERG, diversity groups, and company-paid volunteer hours.
• Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives, and much more.

ESSENTIAL RESPONSIBILITIES:

• Performs a higher level of estimation duties based on compiled information from Mobile Technicians and Customers.
• Evaluates the necessity and cost of repairs.
• Monitors repair status, completion timelines, and customer communications related to approved estimates.
• Addresses customer issues escalated from team members, customers, or other stakeholders.
• Keeps records of repair details and completes necessary paperwork.
• Follow up on outstanding quotes and prioritize workflow to ensure effectiveness.
• Develops positive working relationships with Estimation team members, internal stakeholders and customers.
• Provides excellent customer service for all internal and external customers and remains available to answer questions and deal with concerns.
• Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company.
• Review, revise existing and generate additional repair estimates at customers request and specifications.
• Collect miscellaneous information and parts pricing from various manufacturers and vendors.
• Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling
• Assists with other duties and special projects as assigned.

QUALIFICATIONS:

• High School diploma or GED required.
• Bilingual: fluency in English and Spanish, both written and verbal.
• High School Diploma/GED and 5 years’ experience. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience.
• 3+ years experience in service advisement, maintenance coordination, technician dispatching, or Diesel technology or similar capacity Technician role.
• Proficient with intermediate level in Microsoft Office programs.
• Ability to deliver high levels of customer service and communication capabilities.
• Proficient oral and written communication is mandatory.
• Demonstrated ability to utilize effective interpersonal skills to develop and maintain business relationships with customers and at all levels within an organization.

About Fleet Services by Cox Automotive:

Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

Job Tags

Hourly pay, Full time, Work at office,

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