Company: Oak Street Health
Title:Sr. Associate, Patient Experience Strategy
Location: Treehouse, Remote
Role Description:
The Patient Experience (PX) team is focused on Creating an Unmatched Patient Experience for all patients who walk through our doors. The Sr. Associate, Patient Experience Strategy will play a critical role in identifying, developing, implementing, and sustaining specific strategies to support the patient experience, which ultimately lead to better health outcomes.
The ideal candidate is a motivated self-starter who is strategic, analytical, data-savvy, curious to learn, and an effective communicator. This individual is ideally also interested in driving change in the healthcare industry via improved experiences and health outcomes for older adults.
Core Responsibilities:
Support high-impact patient experience strategies
Own assigned projects, identify and develop resources with the ability to ideate on materials individually and collaboratively, ensuring deliverables are on time
Perform data analysis, identifying key insights, metrics of success, and trends to inform organization wide decision-making
Develop materials, communicate insights succinctly and effectively, and lead discussions with relevant organizational leaders
Communicate and coordinate with stakeholders to ensure visibility and coordination among various workstreams
Other duties as assigned
What are we looking for?
Bachelorâs Degree required
3-5 years of experience in consulting or other applicable experience in healthcare / patient experience strategy
Ability to build the trust and confidence of a wide range of stakeholders
Incredible level of organization, detail orientation, and focus on deadlines and metrics
Someone who connects the dots between teams - a proactive communicator who identifies connections between projects and broader organizational objectives
Self-motivated, quick learner comfortable with a high level of ambiguity
Strong written communication skills with the ability to communicate complex topics via simple visuals; highly proficient with Microsoft PowerPoint
Analytical and data savvy; highly proficient with Microsoft Excel
Ability to succinctly summarize and synthesize large amounts of information
Passion for excellence, willing to go the extra mile to achieve objectives and ensure consistently high quality work product
Collaborative working style, able to work cross functionally
Project management experience preferred
US work authorization
Someone who embodies being Oaky
What does being Oaky look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities, and focused on the quality of care over volume of services. We are an organization on the move! With over 200+ locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
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