Job Description

Role: Service Delivery Manager

Location: Portland, OR ONSITE

Job Description
To manage and ensure that the project schedules are adhered to as per the client specifications and deliveries are as per the time and quality standards.

1. To oversee quality assurance processes, ensuring adherence to coding standards , implementation of best practices and perform Value creation and KM activities.
2. To ensure process improvement and compliance| and participate in technical design discussion and to review technical documents.
3. To create project plans and keep track of schedule for on time delivery as per the defined quality standards.
4. To work closely with the development team, On-site Engineers to understand technical requirements and work with them to address and resolve technical issues.
5. Identify & flag potential risks and issues that may impact project timelines or quality, develop mitigation strategies / contingency plans to address risks and provide regular project updates to key stakeholders.

Skills Needed:

• Experience working in Support projects
• Project Management tracking and Monitoring
• Utility Domain Exposure
• Stakeholder Management
• Release Management
• Exposure to Jira, Service Now
• PMP Certification

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