Senior Deskside Support Technician Job at Hirekeyz Inc, New York, NY

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  • Hirekeyz Inc
  • New York, NY

Job Description

Role: Senior Deskside Support Technician

Location: New York, NY

Job Type: Contract

Job Description:

Tech Skill:

  1. Azure AD Hybrid Env Admin:
    1. Access Management,
    2. Build and register devices to AD
    3. Trouble shooting a. &b. Activities.
  2. M365 support
    1. Basic troubleshooting of office products (Outlook, word, excel, Power point)
    2. OneDrive,
    3. SharePoint
    4. MS Teams
  3. MDM Intune:
    1. Managing devices in Intune
      1. Laptops
      2. Smart Phones
  4. Intune (Windows) Autopilot
    1. Building / rebuilding laptops using autopilot policies
    2. Understanding of step-by-step process
  5. Video Conferencing room support Logitech, MS teams
    1. Logitech rally Kit, Bar support.
    2. Microsoft Teams rooms support (MTR)
  6. Desktop/Laptop Setup
    1. Building / rebuilding laptops
    2. Desk setup (Power /Network)
  7. Hands & Feet- Server/Data Rooms
    1. Patch Panel Network cabling
    2. Physical server support
  8. Service Now user experience
    1. Basic knowledge of the tool Incident, Problem, Change , service request & Asset mgmt. module

Functional Skills:

  1. ITIL process understanding.
  2. Financial domain support
  3. IT Asset and inventory Management
  4. VIP user support
  5. Situation and priority management
  6. Minimum Relevant experience 3+ years

Soft Skills:

  1. Effective communication and interpersonal skills
  2. Ability to work under pressure situations
  3. Problem solving skills:

Desirable:

  1. COTS Apps support skills
  2. Certifications: ITIL foundation, MCSE, Azure foundations
  3. Apple/MAC devices management
  4. SOP based procurement
  5. Trade floor support

Job Tags

Full time, Contract work,

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