Job Description

JOB SUMMARY: Responsible for reviewing patient accounts to identify and resolve overpayments, discrepancies, and refund requests. This role requires strong attention to detail, excellent communication skills, and analytical abilities to identify trends. This person will have the ability to escalate and resolve issues independently while understanding the impacts of all actions taken.

JOB LOCATION: Lafayette, LA - This position is based in-office (Monday-Friday, 8:00am - 5:00pm)

REPORTS TO: ACS Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for investigating the root cause of credit balances
• Initiate and process refunds for identified overpayments
• Coordinating with various departments, and resolve discrepancies
• Ensure all refunds and adjustments adhere to company policies, and regulatory guidelines
• Monitor and analyze recurring issues to suggest improvements in processes
• Ensure accuracy of demographic information, and maintain proper documentation
• Other duties and responsibilities, as assigned

QUALIFICATIONS:

• High school diploma or equivalent
• Previous medical billing experience required
• High level understanding of the revenue cycle workflow and the impacts of actions taken within the billing software.
• Proficient in Google, MS Office Suite or related software
• Ability to analyze account data, identity trends, and resolve complex issues
• Ability to communicate clearly and concisely
• Ability to establish and maintain working relationships with coworkers and patients
• Ability to adhere to productivity goals, departmental and company guidelines, dress code, policy and procedures
• Excellent interpersonal skills and time management

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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