Job Description

Summary

Patient Access scheduling employees must embody and deliver professionalism, excellent customer service and communication skills along with excellent oral and verbal communication when scheduling, registering and when communicating with BCM callers.

Job Duties

• Meets daily and monthly quotas for scheduling and rescheduling new and established patients following trained guidelines and procedures within the EMR “Epic system”
• Meets daily and monthly quotas for full registration following trained guidelines and procedures within the EMR “Epic system”
• Follows trained guidelines and procedures for inputting and verifying insurance of new and returning patients utilizing EMR
• Provides excellent customer service interactions utilizing trained college-wide patient experience tools 
• Follows trained guidelines when utilizing telephony tools
• Meets monthly and daily quotas for My Chart
• Handles all other patient access scheduling and registration workflows 

Minimum Qualifications

• High school diploma or GED
• One year of relevant experience

Preferred Qualifications

• Two years of call center patient access experience 
• Experience in Epic EMR
• Prior customer service experience 
• Bilingual (English/Spanish)

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

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