Job Description

Location: Reno, NV (must be local or relocation required)

The SAP Service Delivery Manager will be responsible for overseeing the delivery of SAP services to our clients, ensuring high levels of customer satisfaction, and managing the performance of the SAP support team. This role requires strong leadership, effective communication skills, and a deep understanding of SAP systems and processes.

Key Responsibilities:

• Lead and oversee the delivery of IT services to our clients, ensuring alignment to service level agreements (SLAs) and customer satisfaction.
• Lead and mentor the team, provide guidance and support, and manage their performance.
• Collaborate with clients to understand their business objectives, requirements, and challenges and develop customized IT solutions to meet their needs.
• Act as the primary point of contact for clients, maintaining solid relationships and addressing concerns or issues.
• Monitor service delivery performance, track key performance indicators (KPIs), and implement improvement initiatives.
• Identify and mitigate risks related to service delivery and take proactive measures to maintain high-quality service.
• Drive continuous improvement efforts, streamline processes, and enhance service delivery efficiency.
• Prepare and present reports on service delivery performance, highlighting achievements, challenges, and recommendations for improvement.

Required Skills:

• Minimum of 10 years of experience in SAP service delivery management role
• Experience in ERP application maintenance and support is required.
• Strong knowledge of SAP systems
• Excellent leadership and team management skills.
• Strong problem-solving and analytical abilities.
• Exceptional communication and interpersonal skills.
• Ability to work effectively under pressure and manage multiple priorities.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

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