Salesforce Administrator Job at Manifest Solutions, Columbus, OH

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  • Manifest Solutions
  • Columbus, OH

Job Description

Manifest Solutions is currently seeking a Salesforce Administrator for an onsite position in Columbus, OH.

  • Responsible for outlining and maintaining a Salesforce.com strategy and roadmap, highlight sales division needs in alignment with functions across the organization (with special focus on Customer Center, Marketing, Finance and Accounting).
  • Ensures alignment with Technology Lead and Technology policies/functions.
  • Drives decisions on additional capability delivery (ie. Purchase of third-party software, updates to existing Salesforce instance) in concert with requesting parties.
  • Responsible for maintaining license assignment policies, permissions, security, and procedures.
  • Monitors user adoption across the org.
  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
  • Provides on-boarding for new support personnel.
  • Facilitates interactive meetings with management to develop requirements based on business needs.
  • In alignment with Sales Analysis, develops and refines Salesforce reporting functionality including preparing dashboards, pipelines, and providing support for end user requests.
  • Provides first level triage support for end users of Salesforce.
  • Works closely with the business users and Technology to develop, test and deploy fields, forms, workflows, interfaces, records, and user roles to meet business requirements.
  • Works closely with the business users and Technology to design, manage, and execute on Salesforce configuration projects of varying complexity to ensure the smooth operation of our day-to-day functions.
  • Helps identify, evaluate and drive adoption of processes and procedures that enhance the productivity and predictability of the business.
  • Works cross-functionally with IT to maintain and improve upon our integrations with different systems.
  • Ability to liaise with stakeholders at all levels.

Job Qualifications:

  • Bachelor’s degree or equivalent experience in Business or Computer Science.
  • 3+ years of experience administering Salesforce.com for a rapidly scaling organization.
  • Strong technical knowledge of the Salesforce data structure; understanding of how to leverage the tool to meet complex process and reporting requirements.
  • Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
  • Highly entrepreneurial and comfortable working in a fast-paced environment with minimal guidance.
  • Experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards, and reports.
  • Salesforce.com certification preferred.
  • Strong communication (verbal and written) and interpersonal skills; specifically, customer interaction.
  • Strong skills in proactive planning, attention to detail, and responsiveness.
  • Intermediate experience with MS Office applications (specifically Excel and Word).

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