About the Company Friendly Ford - Las Vegas is a reputable automotive dealership specializing in new and used vehicle sales for over 50 years. Since our establishment, we have been committed to providing our customers with exceptional service and high-quality vehicles. Our team is passionate about our brand and dedicated to maintaining a positive and professional work environment. Join us and be part of a successful organization that values customer satisfaction and employee growth. Description of the Role Friendly Ford - Las Vegas is seeking a highly motivated and results-driven individual to join our team as a Sales professional. As a Salesperson at Friendly Ford, you will have the exciting opportunity to be part of a leading automotive dealership in Las Vegas, Nevada. We are dedicated to providing exceptional customer service and delivering top-notch vehicles to our clients. Benefits * Competitive salary ranging from $75,000 to $175,000 per year * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Vision insurance * Life insurance * Paid time off * Bonus Opportunities Responsibilities * Satisfies the transportation needs of vehicle purchasers. * Sells/leases and delivers a minimum of 10 units per month. * Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot. * Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. * Explains fully product performance, application, and benefits to prospects. * Describes all optional equipment available for customer purchase. * Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive. * Utilizes dealership sales control and follow-up system. * Exhibits a high level of commitment to customer satisfaction. * Knows and understands the current federal, state, and local laws which govern retail automobile sales. Also maintains current knowledge regarding Ford standards along with Friendly Fords dealership expectations. * Maintains customer satisfaction scores that are at group average or above on a monthly basis. * Maintains high levels of customer service that are consistent with Friendly Ford standards. * Establishes and achieves annual and monthly objectives for unit sales, gross profits and customer satisfaction. * Attending product and sales training courses as requested by sales manager. * Keeps updated of new products, features, accessories, etc., and their benefits to customers. * Knows and understands equity and values and is able to explain depreciation to the customer. * Ensures that the sales manager has an opportunity to meet each customer. * Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.). * Writes complete sales orders and processes paperwork in accordance with established dealership policies. * Prepares sold vehicles for customer delivery prior to customer arrival. * Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department. * Schedules first service appointment. * Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met. * Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. * Maintains a prospect development system. * Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. * Maintains professional appearance. Requirements * High school diploma or one to three months related experience and/or training; or equivalent combination of education and experience. * Two years of sales experience required.
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