Job Description

SaaS Admin (Google & Slack)

Canada (Remote)

Slack & Google Workspace Admin (US Time Zone Support)

We are seeking a self-motivated and quality-driven Slack and Google Workspace Administrator to join our team, supporting enterprise SaaS applications in US time zones.

Skills

• Slack
• Google Workspace
• LDA

Responsibilities:

Enterprise SaaS Applications Administration and Operations (75%)

• Manage and support applications, including:
• Google Workspace
• Slack
• Zoom
• Box
• LDAP
• Handle employee onboarding/offboarding requests, Slack apps, Google Marketplace, and Slack channel share requests.

SSO Integration (10%)

• Independently manage Single Sign-On (SSO) integrations using OneLogin.

Runbook Review and Improvement (15%)

• Audit existing runbooks, identify gaps, and create/update guides.
• Triage, process, and resolve operational requests while managing escalations.

Requirements:

Experience:

• Minimum of 5 years as a Slack Admin and Google Workspace Admin .
• Preferably 8+ years of experience in IT.

Skills:

• Strong customer service orientation and collaboration skills.
• Confidence in handling operational tasks and working with non-technical users and 3rd-party vendors.
• Detail-oriented with the ability to manage and resolve customer requests professionally.

Availability:

• Must work PST hours (US West Coast).
• Overtime requires prior approval.

Operational Readiness:

• Ability to meet resource demands and implement contingency plans for attrition.

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