Job Description

Quality and Continuous Improvement Manager 

Join our dynamic team at Insight as the Ops Quality Project Manager, where you will take on a key role in managing and directing operations and administration for high-profile projects and programs. In this position, you will provide visible leadership and accountability, driving quality and continuous improvement initiatives to ensure successful outcomes for Insight clients and internal stakeholders. Collaborating with teammates and demonstrating a high degree of initiative, you will be instrumental in resolving challenges and developing innovative solutions to enhance operational efficiency and excellence. If you are a proactive problem-solver with a passion for driving quality objectives and continuous improvement, we invite you to bring your expertise to our team. Apply now and be part of a company that values innovation, leadership, and excellence.

Key Responsibilities:

• Contribute to, lead, drive, and support Quality Practice strategy as it evolves and matures.
• Visible, accountable teammate will contribute to and lead successful delivery of Quality Operations initiatives for Insight and our clients to scale and develop new opportunities for future business.
• Work with internal leadership to help drive best practices, standards, and methodology to within operations and the regional practices.
• Audit and identify opportunities for improvement to positively impact efficiency and ability to scale; this includes gaps in standard operating procedures (SOP’s), participate in SOP authoring, editing, CI activities.
• Ensure change management process utilized to maintain and increase profitability and deliver premier client and teammate experience and client satisfaction.
• Develop and implement project schedule to ensure required dates are me and lead projects relative to milestone completion while managing resources and budgets.
• Monitor and maintain client and internal project executive satisfaction by engaging in and leading regular review cadence (week, month, quarter) status meetings, management reviews, QBR’s, and QOR’s.
• Other duties as assigned.

What you’ll need to succeed

• Working knowledge of, or exposure and experience with QMS, ISO 9001 standards, quality industry and continuous improvement standards a plus.
• PMP certification and active PMI membership a plus.
• Consulting, project and change management skills and the ability to work effectively with a cross-functional team are critical. 
• Able to lead, influence, manage matrix resources working on multiple projects seamlessly. 
• Excellent communicator - both written and oral. 
• Excellent client relationship management skills and ability to interface seamlessly with teammates across the enterprise.
• Able to run project update meetings with both technical and non-technical participants.  
• Possess leadership qualities and skills that motivate project teammates to drive project to successful conclusion. 
• Ability to read, analyze, and interpret general business/ professional journals, technical procedures, or regulations.
• Ability to write reports and/or business correspondence. 
• Ability to effectively present information and respond to questions from groups of managers, clients, teammates. 
• Proficient in Microsoft tools including, but not limited to, Microsoft Office, MS Project, MS Project Server, SharePoint Portal

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || Global Operations || None || US - Hanover Park, IL; US - Plano, TX ||

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