Job Description

Who We Are:

We are a leading, national consulting firm that provides compassionate, full-spectrum emergency management services including planning and preparedness, response, recovery and mitigation services to the public and private sectors before, during and after a natural disaster or catastrophic event.

ACDC has successfully helped clients navigate some of the nation’s largest disasters, including the COVID 19 Response, Hurricane Maria, Hurricane Harvey, Hurricane Michael, Hurricane Irma, Oregon Severe Storms, Flooding, Landslides, Mudslides and many others. Since our inception ACDC has worked side-by-side with federal, state and local governments across the country.

AC Disaster Consulting (ACDC) provides compassionate consulting services to clients and communities actively engaged in disaster response, recovery, and resilience. We are committed to fostering diversity, integrity, and innovation as we stand ready to confront the evolving threats and hazards impacting the planet.

Position Summary:

• Job Title: Public Services Representative
• Full Time or Part Time: Full Time
• Temporary/Seasonal/Regular: Temporary
• Compensation: $30-$40/hour

• Benefits Summary: Not benefits eligible.
• Travel/Location: Tualatin, OR (on-site) relocation assistance available

Mission of Role/Position Summary

Be part of a team of knowledgeable, compassionate, and helpful allies for our clients. This position will support the Emergency Operations Center as the Public Services Representative. The Public Service Representative aids the users of services and facilities of a State agency by providing specialized information and services, explaining and applying rules, policies, procedures, and programs. Employees in this class may aid the public in securing a variety of permits and licenses under defined criteria.

Requirements

Position Responsibilities/Role Competencies:

• Provide the public (over the telephone, via email, and at the counter), with explanation of rules, policies, procedures, and programs in order to secure compliance and explain requirements, (e.g., explains requirements for nursing licensure or certified nurse assistant certification).
• Provide information to the public to aid in understanding of agency programs and procedures.
• Respond orally and in writing, to requests for pertinent information from professionals, law enforcement officers, other state agencies.

• Review available data from agency records and applies it to a specific case.
• Explain compliance requirements to help clients understand agency policies and procedures.
• Keep current on changes in legislation in order to respond to agency/program related inquiries.
• Refer to desk manuals and agency procedures to answer specific questions (e.g., what license is necessary for a particular nurse, what tax refund program will be sending a refund check and when can it be expected, what financial aid is available for hospital charges).
• Issue permits, licenses and similar documents after establishing conformance to criteria (e.g., permits to motor carriers for highway use, permits for variation from standard highway use, tax stamps to owners/operators of taxable equipment).

• Accept payments and fees for transactions (e.g., motor carrier taxes, delinquent personal and withholding taxes, license, and permit fees).
• Review completed database and forms for accuracy.
• Retrieve information on computer to check that the data supplied is correct.
• Refer public inquiries to proper personnel within or outside the agency based upon individual circumstances.
• Keep records of inquiries per departmental procedure.

• Participate in classroom and on-the-job training to learn technical and administrative data.
• Perform other duties as assigned.

Required Skills, Education, and Experience:

• Basic knowledge of proper grammar, punctuation, spelling, capitalization, and sentence structure.
• Basic knowledge of arithmetic (addition, subtraction, multiplication, division, and percentage).

• Skill in gathering information regarding laws, rules, policies, procedures, or services and explaining them to the public (in person, in writing, or on the telephone).
• Skill in dealing with the public, in person, via email and on the telephone, to provide specialized assistance, explain requirements or gain compliance.
• Skill in using policy and procedures manuals, handbooks or specialized reference materials for answering questions.
• Skill in learning technical data in order to explain it to others.
• Skill in making independent judgments and decisions concerning a course of action to be taken.

• Skill in typing (proficiency levels will be based on individual position requirements).
• Skill in operating computer, copier, telephone equipment, calculator or similar office equipment.
• Ability to learn specific agency programs or operations affecting assigned work.
• Ability to recognize issues or situations that could have adverse impact on the agency.
• Ability to deal with the public, who at times may be angry or hostile, in a positive and accurate manner with patience and courtesy.

• Ability to prioritize work and maintain an adequate work flow under pressure.
• Ability to work in a team environment
• Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
• Preferred medical, medical, nursing or public health background.
• High School diploma or equivalent.

Physical Demands and Work Environment:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Office desk working directly with customers via face-to-face, on the phone, or via email.

Benefits

Not Benefits Eligible.

AC Disaster Consulting is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AC Disaster Consulting will not tolerate discrimination or harassment based on any protected characteristic.

We use E-Verify for all candidates who are offered and accept a position with us. Please visit this link to the  E-Verify Website to understand your rights in this process.

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