Job Description

Project Coordinator

Salary Range: 50,000 to 75,000

While our teams currently work remotely, we can only consider candidates who are physically in one of our hiring areas, with a preference given to qualified candidates in the Boise, ID area. Please check the application to see where we are currently hiring!

Crelate is looking for a smart, motivated Senior Account Executive to help drive new growth. You'll be joining a Sales Team that's growing YoY and breaking into new territories and markets. As a Senior Account Executive, you'll be a vital contributor on a group of high performing Account Executives. Your days will be spent closing business, researching potential prospects and their business, communicating with them how our customers are finding success, and driving the business forward. Our customer base is made up largely of staffing and recruiting firms in North America.

Crelate is a remote-first, B2B startup with over 1,550 customers that is creating world-class talent engagement and recruiting software. Our mission is to help more people connect with better opportunities more often. To do this, we are building the fastest, easiest, and most beautiful recruiting software on the market, and we need your help!

Job Summary:

Crelate is looking for a dynamic and customer centric Project Coordinator to support and drive product timelines and build and maintain customer/community relationships. This role acts as a bridge between Crelate’s product teams and its stakeholders, both internal and external. The Project Coordinator will additionally be responsible for supporting the Product Managers in gathering tools, resources, and information to ensure product development goals, milestones, budgets, and timelines are met and accurately executed to the product manager’s development plans.

Job Duties:

• Manage customer community board and provide community feedback to management and stakeholders
• Gather and analyze customer feedback to understand preferences and expectations and uses feedback to help refine and improve products to enhance customer satisfaction and boost product returns.
• Track and manage metrics, such as customer/support tickets, project time tracking
• Work with cross-functional teams, connecting operations and information between various departments, facilitating clear communication and coordination.
• Provide and build product training and support to sales and customer service teams to help them gain and maintain knowledge and resources to promote and support products.
• Track product budgets data, identifying areas for improvement or growth opportunities.
• Preparing and delivering various reports and updates to product managers, management, and departments as needed.
• Coordinate release process to include writing What’s New connect, updating community boards, and project managing release activities.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proven Excel and other project management tracking skills.
• Ability to function well in a high-paced and at times stressful environment.
• At least 2 years of experience managing project deliverables, timelines and hour budgets.
• Ability to work with remote and hybrid work environments.

Desired Skills:

• Familiar with Azure DevOps or JIRA is a plus.
• Experience managing customer support tickets and customer communities is a plus.

What We Offer You:

• Flexible work hours
• Plenty of opportunities to learn
• Startup life, with a relaxed, yet high stakes work environment
• Awesome coworkers who care about their work and each other
• Competitive benefits including:
• Flexible spending and dependent care accounts
• Medical, Dental and Vision coverage
• 401k with matching
• Long and short-term disability insurance
• A generous paid leave policy, which includes up to 14 days of office holidays (including a company-wide winter break)
• And for team members who excel, stock option grants.

Our Culture:

We’re entrepreneurial, passionate and relentless about our customer’s success. Everyone on the team talks and works directly with customers. Period. We share a collective passion for success, but not at any cost. We are striving to build an amazing product and a great business. This is no trivial task, and we lean on each other as we iterate towards our goal. We value transparency, passion, effort, results, and growth.

We very much look forward to hearing from you, seeing your portfolio and reading over your cover letter that explains how you are a perfect fit for our company and this opportunity.

Job Tags

Similar Jobs