Job Description

About the company

At Clinic Convert, we are dedicated to revolutionizing chiropractic clinics worldwide with GHL (Go High Level CRM). Our ultimate all-in-one patient communication and marketing system is designed to help chiropractic practices thrive by streamlining patient communication, enhancing marketing efforts, and optimizing workflow. This allows our clients to maximize every patient opportunity from the first contact to follow-up, ensuring exceptional care and business growth.

What We Do: Clinic Convert provides a sophisticated platform that integrates patient communication and marketing, offering a seamless experience for chiropractic clinics. Our system is designed to improve patient engagement, drive growth, and simplify administrative tasks, ultimately allowing chiropractors to focus more on patient care.

Our Team: We have a dynamic and innovative team passionate about technology, marketing, and making a tangible difference. Our team includes:

• Developers: Focused on creating and maintaining our cutting-edge platform.
• Customer Support Specialists: Dedicated to providing exceptional service and ensuring our clients are fully supported.
• Marketing Experts: Responsible for developing strategies that help clinics attract and retain patients.
• Sales Professionals: Working to expand our client base and build strong relationships with chiropractic practices globally.

Our Vision and Values: Our vision is to empower chiropractic clinics worldwide to achieve their fullest potential through innovative technology and superior service. We value:

• Excellence: Striving for the highest standards in everything we do.
• Innovation: Continuously improving our platform to meet the evolving needs of our clients.
• Customer-Centricity: Placing our clients at the heart of our business and focusing on their success.
• Integrity: Conducting our business with honesty and transparency.

Based in the UK, we serve clients globally, extending our innovative solutions to chiropractic clinics around the world. As the younger sibling of Lead Hero AI, an AI-driven sales automation company, we benefit from a wealth of experience and expertise in the tech industry.

Join Clinic Convert and be a part of an exciting, forward-thinking environment where your contributions are valued, and your growth is supported. Apply now and help us transform patient communication and practice management in the chiropractic industry.

About the role

We are seeking a proactive and resourceful Project Coordinator with a solid understanding of GHL (Go High Level CRM). The ideal candidate will excel in problem-solving, project management, and customer interactions. If you love tech and marketing, have excellent communication skills, and can anticipate and resolve issues independently, we want to hear from you.

Key Responsibilities:

• Manage client onboarding processes, ensuring smooth transitions and setups.
• Own and manage the Client tracker and have awareness on software and service usage retention and satisfaction
• Schedule and coordinate training calls, webinars, and guest speaker slots.
• Collaborate with GHL tech admins to troubleshoot and resolve client issues efficiently.
• Use standard marketing software tools (calendars, landing pages, email marketing, Zapier, workflows) to streamline operations.
• Maintain excellent communication with clients and team members.
• Proactively anticipate and address potential problems, ensuring a seamless experience for all stakeholders.
• Solid Understanding of GHL (or other CMRs):
• Problem-Solving Skills: Ability to find creative solutions to challenges.
• Resourcefulness: Independently identify and implement effective solutions.
• Tech and Marketing Enthusiast: Passion for leveraging technology and marketing strategies.
• Customer-Facing Skills: Excellent communication and interpersonal skills.
• Project Management/Organizational Skills: Strong ability to manage multiple tasks and projects efficiently.
• Proactive Thinker: Ability to foresee and address issues before they arise.

Tools We Use

• Asana, Basecamp (Project Management)
• Slack
• Helpscout
• High Level CRM
• Zapier
• ChatGPT (and soon, lots of other AI tools)
• Canva
• Wordpress

About you

Requirements:

• Excellent command of written and spoken English.
• Excellent knowledge of marketing CRMs
• Daily, full-time availability on GMT (UK).
• Clear and concise written and verbal communication skills
• Ability to jump on Zoom calls with clients, document requirements, and respond to issues.
• Proactive thinking.
• Responsive and helpful demeanor.
• 2+ years working in a customer success or equivalent role.
• 2+ years working in digital marketing.
• Solid understanding of websites, SEO, social media, and paid ads.
• Fast learner able to understand and implement new concepts quickly and correctly.

Qualities:

• Positive and happy attitude.
• Ability to handle pressure calmly with a clear head.
• Ability to manage your own workload based on business/client goals.
• Attention to detail.
• Honesty.
• Strong work ethic, ensuring tasks are completed fully.
• Genuine curiosity and willingness to learn.
• Client-focused.
• Ability to work independently and figure out solutions to problems.

What's in it for you?

Salary: $1300 - $1700/m (with growth potential as skills and experience develop)

• Be part of a growing team a forefront of marketing automation and AI.
• Valued and integral part of a small team with no red tape. Got a great idea? Let’d do it!
• Agile, flexible environment with quick decision-making.
• No micromanaging – take ownership and independence.
• Personal growth with a training budget.
• Performance-based bonuses.
• Make an impact with a mission-driven company dedicated to helping more people be free from pain
• UK holidays pay.
• 100% remote and flexible – work anywhere in the world.
• Experiment and learn with cutting-edge AI tools.
• Opportunity to grow your skills and career.

How to apply?

Click the apply button. 

Please send us:

1. A short Loom video introducing yourself. Just say hi! WE WILL IMMEDIATELY REJECT ANY CANDIDATES THAT DON'T SUBMIT A VIDEO
2. Brief Cover paragraph with some background on yourself and why you would be a great fit for the role. (DO NOT USE CHATGPT, WE WANT TO SEE THE REAL YOU
3. Your CV

If you're shortlisted, we'll invite you for a quick Zoom call so you can get to know us and we can get to know you. If we both think there's a good fit to work together, you'll be invited for a final interview/scenario (we'll present you with a business challenge, and we'd love to see how you would solve a specific challenge).

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