Job Description

PRCC TRAINING COORDINATOR

PRCC TRAINING COORDINATOR
Portland Regional Communications Center

Job Summary:


The Portland Regional Communications Center (PRCC) is seeking a Training Coordinator to design, develop, and deliver comprehensive training and staff development programs for operations personnel under the direction of the Deputy Director of Operations & Training. This role is responsible for overseeing new hire and ongoing certification training (including CAD, EMD, EFD, CPR, BCI, and Maine ESCB), maintaining accurate training records, and evaluating program effectiveness. The ideal candidate holds a bachelor’s degree in business administration, adult education, or a related field (or equivalent experience), has at least three years of professional experience designing and delivering employer-based training, demonstrates strong communication and facilitation skills, and can work a flexible schedule including nights and weekends. This is an excellent opportunity to support PRCC’s mission by ensuring operational excellence and continuous staff development.

This position requires flexibility to conduct training during various shifts, including nights and weekends, to support operational readiness. Work is primarily conducted in an office or training environment.

Required Skills & Experience:

• Bachelor’s degree in business administration, adult education, or a related field; or equivalent combination of education and experience.
  
  
• Minimum of three (3) years of professional experience designing, developing, and delivering employer-based training programs.
  
  
• Strong understanding of adult learning principles and instructional design.
  
  
• Excellent written and verbal communication skills.
  
  
• Strong interpersonal and facilitation skills with the ability to build effective relationships across teams.
  
  
• Successful completion of a background check and drug screening

Preferred Skills & Experience:

• Experience in public safety, emergency communications, or dispatch training.
  Knowledge of Computer Aided Dispatch (CAD) systems and emergency dispatch protocols.
  
  
• Certification in adult education, instructional design, or training facilitation.

Applications accepted until filled.
Offers of employment are contingent upon the completion of a satisfactory criminal background check.

Salary & Benefits:
This is a non-union position - Grade C43 - Full-Time (40 hours) - Salary range $81,568 - $91,791 annually.

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment.
City benefits include:

• Free employee health insurance with the completion of wellness incentives
  
  
• Thirteen paid holidays
  
  
• Sick, vacation, and personal leave
  
  
• Life, dental, vision and income protection insurances
  
  
• Choice of retirement plans, including a pension plan
  
  
• Use of City recreation facilities
  
  
• Fitness Reimbursement
  
  
• Discount on professional development programs through USM and Thomas College

If you have any questions or need assistance with the application, please email Human Resources at jobs@portlandmaine.gov or call 207-874-8624.

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov.

Type : INTERNAL & EXTERNAL

Group : NON UNION

Job Family : 911 COMMUNICATIONS CTR

Posting Start : 11/14/2025

Posting End : 12/31/9999

Details : Job Description

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