Merchant Success Executive (Support Role +) Job at Easy Pay Direct, Austin, TX

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  • Easy Pay Direct
  • Austin, TX

Job Description

Merchant Success Executive (Support Role)

About Easy Pay Direct: Easy Pay Direct is a leading e-commerce payments company dedicated to helping entrepreneurs succeed online. Founded in 2012 by an entrepreneur himself who understands the growing demand of e-commerce, with the vision to build a scalable, powerful online business. Located in vibrant downtown Austin.

Compensation:

  • 1st Year Average: $61,000 (Base $55k + Incentives + Benefits)

Role Overview: As a Merchant Success Executive (MSE) at Easy Pay Direct, you will be pivotal in ensuring our merchants thrive after being approved for a Merchant Account. You’ll assist them in leveraging our full range of services, ensuring a smooth and beneficial experience.

Responsibilities:

  • Provide first-line support to merchants post-account activation.
  • Respond promptly to inquiries, utilizing opportunities to promote additional value-added services.
  • Oversee application processing and follow-up on documentation.
  • Master partner portals and gateways, including EPD and Authorize.net.
  • Educate clients on using our systems effectively.
  • Manage client data in our CRM and build lasting relationships via phone, email, and text.
  • Develop and refine MSE Standard Operating Procedures and FAQs.
  • Conduct Payment Optimization Calls to enhance client operations.
  • Analyze gateway and processor reports, addressing transaction issues.
  • Understand and manage chargebacks, declines, and authorizations, offering third-party services as needed.
  • Request client referrals to expand our customer base.
  • This role is required to work full-time from our Austin headquarters

Qualifications:

  • Minimum 2 years of experience in either a customer success and/or technical support role. *Bonus experience in account management and upselling services is a plus*
  • Excellent communication skills, with the ability to adapt your style to engage effectively.
  • Strong organizational and tech-savviness skills.
  • Comfortable with both inbound and outbound calls.

Growth Opportunities:

  • Potential to advance to a leadership role within the Merchant Success Department or as part of the management team.
  • Responsibilities may include developing procedures, creating scripts, and managing organizational tasks.

Benefits:

  • Health & Dental Insurance
  • 401(K) with company match
  • Stocked office with snacks
  • Downtown Austin office with on-site shower
  • Unlimited upward potential
  • Weekly company happy hours and social events
  • Located in vibrant downtown Austin, we offer a dynamic and supportive work environment.

Job Tags

Full time,

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