Job Description

**This is a full-time contractor role payable at $35 per hour**

We are seeking a skilled and organized IT Support Technician to provide exceptional technical support and ensure seamless IT operations. The ideal candidate will perform a range of technical work activities both remotely and on-site, ensuring the functionality and efficiency of IT systems and resources.

Main Responsibilities:

1. Technical Support:
   • Perform technical work activities to meet business and customer requirements.
2. Meeting Room Technology Checks:
   • Conduct twice-daily checks of side room/conference room technology to ensure all IT equipment is operational.
   • Troubleshoot and resolve basic issues and report unresolved problems.
3. IT Peripheral Cart Management:
   • Maintain and organize IT peripheral stocking areas daily, ensuring adherence to stocking guidelines.
4. E-Waste Management:
   • Manage e-waste carts twice daily by categorizing items for cleaning, restocking, disposal, or return for maintenance (RMA).
5. Inventory Management:
   • Keep the IT inventory room organized and adequately stocked.
   • Perform inventories twice a week and request replenishments for missing items.
6. Delivery and Shipping:
   • Process and manage IT deliveries, shipments, and inventory updates.
7. Desk Setup and Reclaim:
   • Set up desks for visitors and new hires, including monitor installation, PC setup, and peripheral deployment.
   • Reclaim IT equipment post-departure and return desks to a clean state.
8. Desk Moves and Assistance:
   • Prepare materials for desk moves, label desks, and coordinate moves as per the plan.
   • Assist with peripheral swaps and other move-related tasks.
9. Temporary Staffing Assistance:
   • Provide trained temporary staff for projects involving moves and configurations.
10. PC Pre-staging:

• Maintain pre-built PCs ready for deployment based on ticket requests.

1. Printer Paper Refill:

• Refill printer paper as needed or upon request.

1. Hardware and Equipment Maintenance:

• Locate and restart PCs with errors as directed.
• Process faulty equipment RMAs with vendors.

1. Ad Hoc Requests:

• Handle additional IT requests such as monitor adjustments, peripheral deployments, and desk reconfigurations.

Ideal Candidate Qualifications:

• Proven experience in IT desktop support services (minimum 3 years).
• Proficient in using IT systems, technology functions, and applications in line with industry standards.
• Strong organizational skills and ability to follow procedures and instructions.
• Excellent customer service skills and interpersonal abilities.
• Basic literacy, numeracy, and routine administrative skills.
• Awareness of workplace health and safety regulations.

If you are detail-oriented, customer-focused, and experienced in IT support, we encourage you to apply for this dynamic and essential role!

Pay: $35.00 per hour

Hours: Mon - Fri; 40 hours per week

Immediate start pending successful interview and relevant checks

#ZR

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