IT Support Engineer/ Install Tech - NYC Job at Orion Global Managed Services US Inc, New York, NY

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  • Orion Global Managed Services US Inc
  • New York, NY

Job Description

**This is a full-time contractor role payable at $35 per hour**

We are seeking a skilled and organized IT Support Technician to provide exceptional technical support and ensure seamless IT operations. The ideal candidate will perform a range of technical work activities both remotely and on-site, ensuring the functionality and efficiency of IT systems and resources.

Main Responsibilities:

  1. Technical Support:
    • Perform technical work activities to meet business and customer requirements.
  2. Meeting Room Technology Checks:
    • Conduct twice-daily checks of side room/conference room technology to ensure all IT equipment is operational.
    • Troubleshoot and resolve basic issues and report unresolved problems.
  3. IT Peripheral Cart Management:
    • Maintain and organize IT peripheral stocking areas daily, ensuring adherence to stocking guidelines.
  4. E-Waste Management:
    • Manage e-waste carts twice daily by categorizing items for cleaning, restocking, disposal, or return for maintenance (RMA).
  5. Inventory Management:
    • Keep the IT inventory room organized and adequately stocked.
    • Perform inventories twice a week and request replenishments for missing items.
  6. Delivery and Shipping:
    • Process and manage IT deliveries, shipments, and inventory updates.
  7. Desk Setup and Reclaim:
    • Set up desks for visitors and new hires, including monitor installation, PC setup, and peripheral deployment.
    • Reclaim IT equipment post-departure and return desks to a clean state.
  8. Desk Moves and Assistance:
    • Prepare materials for desk moves, label desks, and coordinate moves as per the plan.
    • Assist with peripheral swaps and other move-related tasks.
  9. Temporary Staffing Assistance:
    • Provide trained temporary staff for projects involving moves and configurations.
  10. PC Pre-staging:
  • Maintain pre-built PCs ready for deployment based on ticket requests.
  1. Printer Paper Refill:
  • Refill printer paper as needed or upon request.
  1. Hardware and Equipment Maintenance:
  • Locate and restart PCs with errors as directed.
  • Process faulty equipment RMAs with vendors.
  1. Ad Hoc Requests:
  • Handle additional IT requests such as monitor adjustments, peripheral deployments, and desk reconfigurations.

Ideal Candidate Qualifications:

  • Proven experience in IT desktop support services (minimum 3 years).
  • Proficient in using IT systems, technology functions, and applications in line with industry standards.
  • Strong organizational skills and ability to follow procedures and instructions.
  • Excellent customer service skills and interpersonal abilities.
  • Basic literacy, numeracy, and routine administrative skills.
  • Awareness of workplace health and safety regulations.

If you are detail-oriented, customer-focused, and experienced in IT support, we encourage you to apply for this dynamic and essential role!

Pay: $35.00 per hour

Hours: Mon - Fri; 40 hours per week

Immediate start pending successful interview and relevant checks

#ZR

Job Tags

Hourly pay, Full time, Contract work, Temporary work, For contractors, Immediate start, Remote job,

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