Job Description

About OWC

Other World Computing, Inc. (OWC) is a prominent innovator in computing solutions, providing businesses, creative professionals, and tech enthusiasts with high-performance storage, memory, and connectivity products. Since 1988, we have been committed to quality, reliability, and sustainability, offering cutting-edge upgrades and accessories that maximize technology investments and enhance productivity. With a focus on customer satisfaction and eco-friendly initiatives, OWC empowers users to push the boundaries of creativity and performance, delivering the tools they need to achieve more.

IT Helpdesk Technician  

OWC is looking for a skilled and enthusiastic level 1 IT Helpdesk Technician to join our Information Technology team! The ideal candidate will have good technical knowledge and will take pride in providing support and guidance to OWC staff with an attitude of outstanding customer service in every interaction. The successful candidate will be a self-starter who is capable of multitasking and understands priorities to maximize performance. You will be a key member of the Information Technology team. 

Are you ready to help organizations solve their hardest challenges through the power of OWC?  

If so, we’d love to hear from you! 

What Will You be Doing? 

• Acting as the first responder to internal chat, telephone, email and Service Ticket support requests; including identifying, troubleshooting and documenting tickets.  

• Deliver appropriate team responses and escalate requests as necessary to administrators or developers.  

• Accurately auditing and tracking assets across multiple locations worldwide, organizing information including asset number, serial number, specifications, user, department and location details.  

• Providing remote on-call technical support in a shared rotating schedule for 24/7 effective responses, coordinated amongst the IT Helpdesk Team or escalating appropriately to administrators.  

• Documenting procedures and updating frequently asked questions into the IT knowledge base to serve as internal communication or how-to resources.  

• Perform basic computer preventative maintenance checks and perform standard repair or upgrade procedures while working together with the IT Helpdesk Manager and administrators.  

• Assist end-users by providing intermediate level support for Mac and Windows operating systems and Microsoft Office applications.  

• Communicate effectively in person and via voice, chat, and email, with excellent customer service to multiple remote locations and users.  

• Assist in the end-user support of common business phone system equipment and Teams apps.  

• Maintain excellent organization and communication throughout appointed tasks.  

• Special projects as assigned by leadership.  

What You Bring with You? 

• Intermediate level experience working with Google Apps, Apple macOS and iOS, Windows 7/10/Server 2012+ and MS Office365 apps. 

• CompTIA A+ Certification/Apple® Certified Macintosh Technician or equivalent experience installing and troubleshooting common computer hardware. 

• Basic knowledge of standard LAN/WAN technologies including TCP/IP, VLANs, and ACL troubleshooting. 

• Experience with installation and configuration of anti-virus software, network router and firewall configurations and computer security settings in a mixed operating system environment. 

• Must have experience in setting up and installing printers, computers, computer peripherals, and software applications. 

• Must have exceptional customer-friendly attitude with willingness to learn and work both in person and remotely as scheduled. 

Compensation Structure for the Position  

The compensation package for this role includes a salary of 40-45K USD per year. The amount of compensation will be determined based on your experience, skills, and performance. 

Our People Are the Most Important Asset  

A career with OWC is out of this world and will provide you with all the opportunities and benefits that can only come from working with a proven industry leader that is committed to innovation and delivering the finest computing solutions. 

• Competitive pay, that is based on the work that you do here at OWC and not based on a previous role. 

• A generous number of vacation/sick/personal days every year, including birthday time off! 

• Comprehensive health, vision, dental and wellness benefits. 

• 401K 

• Life Insurance 

• Disability Insurance 

• Accident Insurance 

• Critical Illness Insurance 

• Tuition and Loan Assistance 

• Join a company that is a leader in sustainability and offers the flexibility of onsite, remote or hybrid roles. 

• At OWC there are ongoing opportunities to learn, develop new skills and support your personal growth. 

Different people approach challenges differently. The most successful teams are the most diverse teams, and we pride ourselves on providing a culture that is committed to diversity, equity, and inclusion. 

We look forward to hearing from you, learning more about your successes and sharing more on the ‘Other Worldly’ innovation here at OWC. 

Candidate Acknowledgment Statement: 
I acknowledge that as a candidate applying for a position at Other World Computing, I agree to participate in an assessment as part of the hiring process. These assessments are designed to evaluate my skills, abilities, and fit for the role I am applying for. I understand that the information gathered through these assessments will be kept confidential and used solely for making hiring decisions. I agree to participate in the assessment program administered by Other World Computing. 

Candidate Acknowledgment and Consent Statement: By applying to this role, you expressly consent to interviews being recorded and transcribed by OWC for notetaking and evaluation purposes. All recordings and transcripts will be securely stored, treated confidentially, and used solely for internal evaluation related to your candidacy. 

If you prefer not to have your interview recorded, this will not disqualify you from consideration. Should you receive an invitation for an interview, please inform your interviewer in advance if you wish to opt-out of recording. 

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