Under the general direction of the Deputy District Director for Administration (CEA) the incumbent has full responsibility for the District's Public Information and Audio/Visual (A/V) graphics functions, and statutory compliance with the California Public Records Act (CPRA). The incumbent plans, organizes, supervises, coordinates and directs a staff in the administration of the information activities for District 12. The incumbent serves as the District's Chief Spokesperson for the media and other external stakeholders.
PARF# 12-5-240 JC-459268Eligibility for hire may be determined by your score on the Information Officer II exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click and search by typing in the classification title.
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
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You will find additional information about the job in the .
The SOQ should be single spaced, size 12 Arial font, maximum two pages in lengt h. The SOQ should have a title of “Statement of Qualifications”, must include responses to the following questions, and restate each question preceding each response in the order they are listed. Applicants who do not exactly follow these requirements will not be reviewed/considered and will be disqualified.
1) Public Affairs is about serving the public and providing excellent customer service. How would you go about working with a stakeholder who is upset about a particular action that Caltrans has taken and how would you respond and turn this into a positive interaction?
2) This job requires writing press releases, developing messaging and editing talking points and other materials on behalf of Caltrans. Please describe your past writing experience and rate your expertise on a scale of 1-10, with 10 being excellent.
3) Describe your experience working with Caltrans Maintenance Service Request (CSR) program, or other customer-service related programs and duties. Discuss your process for assigning, responding and closing out CSRs or customer-service issues in a timely manner.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Here is a list of evaluation agencies: . Please redact birthdates and social security numbers.Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 12/20/2024Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included.
If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Transportation
California Department of Transportation
Attn: Caltrans DHR Contact
1750 E. 4th Street, 1st Floor
Santa Ana , CA 92705
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Transportation
California Department of Transportation
Caltrans DHR Contact
1750 E. 4th Street, 1st Floor
Santa Ana , CA 92705
Closed on weekends and State holidays.
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.
to view the Benefits Summary for Civil Service Employees in the State of California.
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Leah Seale
(949) 969-5051
Leah.Seale@dot.ca.gov
Hiring Unit Contact:
Jason MacDonald
(949) 279-7577
Jason.Macdonald@dot.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Electronic applications through your CalCareers account are highly recommended and encouraged.
Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.
NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.
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