As an Inbound Call Center Customer Service Representative, you'll interact with customers and internal employees to answer questions regarding their account(s). You just need to enjoy building connections with and helping customers. You should possess exceptional and sincere customer service abilities, along with strong computer skills and savvy problem-solving strategies.
RESPONSIBILITIESAll the responsibilities we'll trust you with:
Professionally answers incoming calls from customers and field personnel
Identifies and assesses customers' needs and directs call accordingly
Builds customer relationships through sustained and timely communications
Provides accurate, valid and complete information using the appropriate methods/tools
Handles customer complaints and provides sound solutions/alternatives in a time-sensitive fashion
All customer communication/status is notated accurately and completely
Performs follow-up and provides status on open email and voicemail deliverables
Provides invoices to customers as required or requested
Coordinate deliveries when customer out of product
Coordinate with field sales on customer needs, payment commitments, etc
Identifies field process issues that may delay payment and report occurrences to management
Supports the Collections team by 1. Communicating account balances to customers/field personnel 2. providing independent account summaries
Ensures independent customers are credit and payment terms compliant; assesses service holds if necessary, restore terms when accounts are current
EXPERIENCE
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