Help Desk Support Job at Landry's Corporate Office, Houston, TX

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  • Landry's Corporate Office
  • Houston, TX

Job Description

Overview:

Help Desk Support
The Help Desk will work pro-actively to solve hardware and software trouble- shooting problems that originate from restaurant, corporate and regional office users.

 

Responsibilities:
  • Provide direct resolution for hardware and software issues to over 500 restaurants.
  • Provide desktop support for hardware and software issues for corporate employees.
  • Provide after-hours on-call system support on a rotating schedule.
  • Handle miscellaneous projects requested by other departments within the company.
  • Stay updated on new technology relevant to company systems.
Qualifications:
  • Excellent communication skills
  • Able to work in a fast-paced, multi-tasking hands-on environment
  • Ability to establish and maintain a positive and professional working relationship with corporate and restaurant employees
  • Requires a good working knowledge of Computer systems (Software and Hardware), Network and POS systems (desired), customer support experience; professional communication skills; high degree of customer service urgency and responsiveness
  • College degree is preferred plus 3 or more years of help desk experience


What we offer you:

  • Multiple benefit plans to suit your needs
  • Paid Time Off
  • 401K
  • Opportunities for advancement
  • Positive and respectful work environment where diversity is valued
  • Generous employee discounts on dining, retail, amusements, and hotels
  • Community volunteer opportunities


Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

#li-eg1

 

Job Tags

Full time, Work at office,

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