Entry Level Support Technician: $500 Hiring Bonus Job at EMS Inc., Omaha, NE

SWFRNWFHN2hrWWErQkhZeUU4enhTSHA0bWc9PQ==
  • EMS Inc.
  • Omaha, NE

Job Description

Entry Level Support Technician: $500 Hiring Bonus

 

 

About the position:

 

This is call center environment. This position assists customers via telephone, online CHAT, or e-mail to provide support for basic desktop, PC and application support. If the issues are beyond your ability to resolve, you will create a ticket or escalate the issues to one of the more advanced support team members. This is a central point of entry for customers seeking assistance, information/status updates and resolution.

You will answer the phone, online CHAT or e-mail in a courteous manner and attempts to provide support for basic desktop, PC and application support. Work to resolve questions from password resets, updates to basic desktop application support. You will take any necessary steps to troubleshoot and/or resolve the issue. You must be able to handle difficult customers and recognize when to escalate the issue for higher level support.

 

  Skills :

· Communication Skills and active listening

· Excellent customer service skills, patience and understanding.

· Friendly and energetic attitude

· Technical Knowledge with the ability to navigate the Internet

· Ability to work in a fast paced environment and enjoy learning quickly

· Ability to work flexible schedules

· Must have reliable attendance

 

Education and Experience :

· Requires a High School Diploma or equivalent

· Associates degree or technical certifications are desired

· Experience trouble shooting basic PC/Desktop and applications

· Previous Help Desk experience is desired

 

EMS Offers :

· Career advancement opportunities

· Team work environment

· $500 hiring bonus

· Paid on-the-job training

· Full time schedules

· Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire

· Casual dress attire

· Individual work spaces

· Complimentary breakfast on Fridays

· Free parking

· North-West Omaha location

Job Tags

Full time, Casual work, Flexible hours,

Similar Jobs

University of Idaho

Assistant Track Coach, Throws Job at University of Idaho

 ...University of Idaho Assistant Track Coach, Throws Location: Moscow Division/College: Athletics Employee Category:...  ...complementary to that of the existing Director of Track and Field/Cross Country Concern for the character, academic and athletic... 

Humana

Referrals Coordinator Job at Humana

 ...assignments. Performs computations. Typically works on semi-routine assignments. The...  ...Coordinator 2 handles some inbound calls, performs data entry into the medical management system,...  ...(Based on business need) Work at Home/Remote Requirements To ensure Home or... 

Donohue & Associates

Western Colorado Hematology/Oncology Position Job at Donohue & Associates

Hospital employed traditional Hematology/Oncology position joining a well established (4) Hematology/Oncology,(2) Radiology Oncology,(2) Gyn Oncology,(1) Survivorship Physician and (2) Oncology APP providers in a cancer center of excellence affiliated with The University... 

D&Z

Rigger Job at D&Z

 ...Palo Verde in the Subject of email. For more information: (***) ***-****shop.com/outage-schedule /Duties: Responsible for rigging, loading, unloading, and moving materials and equipment. Manipulate rigging lines, hoists, and pulling gear to move and support... 

Soder Recruiting

HRIS Analyst Job at Soder Recruiting

 ...Position Summary: The HRIS Analyst is responsible for the effective management and maintenance of Paylocity, our Human Resources Information System (HRIS). This role involves optimizing the HR system, ensuring data accuracy, generating reports, and providing insights...