Job Description

The Document Specialist’s primary responsibility is to review account documents, loan packages, and other member service requests to ensure files are complete and accurate to properly document member requests and protect any applicable security interests of the credit union. A working knowledge of credit union products, services, and processes and policies will prove to be advantageous.

Responsibilities:

· Provides prompt, accurate, professional, and friendly service to our members and staff.

· Reviews new membership applications for accuracy and completeness, especially as it pertains to BSA/CIP compliance.

· Reviews new loan files to ensure documents are complete and accurate.

· Reports any suspicious or out of the norm trends to management when reviewing new loan and membership requests that may indicate fraud or potential loss to the credit union.

· Reviews new loan reports to monitor for liens, reporting back to loan officers and management when files are incomplete or inaccurate. 

· Supports the compliance team in obtaining and maintaining member files.

· Completes periodic review of processed wire transfers to ensure documents are complete and accurate. 

· Assists with pulling information for audits and exams.

· Assists with special projects.

· Assists with lien release requests.

· Assists in other areas of the credit union during peak or short-handed times.

· Follow established credit union policies and procedures.

· Performs other related duties as assigned.

Knowledge and Skills:

· Possesses a working knowledge of all credit union products/services.

· Develops an understanding of credit union history and the credit union philosophy.

· Remain knowledgeable of required account opening Documents/procedures.

· Remain knowledgeable of required lending documents/procedures.

· Demonstrate strong written and verbal communication skills with attention to detail.

· Knowledge of various platforms. Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams). 

· Requires the ability to multi-task, manage time and prioritize tasks and remain organized.

· Presents a can-do attitude and behave like a team player.

· Outgoing, persuasive, success-oriented personality. 

Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience:

High school diploma or general education degree (GED); and one-year related experience and/or training; one year of higher education courses can be substituted for experience requirement.

Other Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before groups of members or employees of the credit union.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. To perform this job successfully, an individual should have knowledge of computers and various software including, Microsoft Office (Word, Excel, Outlook) and Internet applications. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential, functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

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