Dental Receptionist - Brooklyn Based Job at New York Family Dentistry, Brooklyn, NY

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  • New York Family Dentistry
  • Brooklyn, NY

Job Description

We are looking for a friendly, organized, and efficient Dental Receptionist to join our team and provide exceptional service to our patients across 5+ practices in Brooklyn and Queens. As a key member of our orthodontic office, you will play an essential role in ensuring smooth operations and excellent patient care. The ideal candidate is detail-oriented, able to multitask in a fast-paced environment, and excels in creating a welcoming atmosphere for patients.

Hourly rates start at $18 / hour. Candidates with meaningful experience can earn higher compensation.

Key Responsibilities:

  • Schedule patient appointments for consultations, treatment, and follow-up care using orthodontic scheduling software (e.g., Dentrix Ascend, Open Dental).
  • Manage patient check-in and check-out, ensuring all required documentation is completed and accurately filed.
  • Verify insurance information, and assist with patient billing inquiries and processing payments.
  • Answer phone calls and respond to patient inquiries, providing clear information regarding treatment options, office policies, and appointment availability.
  • Maintain accurate patient records in the dental management system, ensuring all information is up-to-date and confidential.
  • Coordinate with orthodontic team members, including providers, dental assistants, and treatment coordinators, to ensure smooth patient flow and optimal care.
  • Communicate with patients to confirm appointments, provide pre- and post-treatment instructions, and address any concerns.
  • Assist with patient education regarding orthodontic procedures, including braces, clear aligners, and retainers.
  • Handle insurance claims and processing, ensuring accuracy in billing and providing necessary documentation for claims follow-up.
  • Maintain office cleanliness and organization, ensuring a welcoming and comfortable environment for all patients.
  • Stay up to date on office software, scheduling protocols, and orthodontic office policies.

Qualifications:

  • High school diploma or equivalent
  • Proven experience as a dental receptionist or in a similar role
  • Proficiency in dental office software (e.g., Dentrix Ascend, Eaglesoft, Open Dental).
  • Insurance verification experience and knowledge of insurance claims processing.
  • Excellent communication skills with a patient-focused attitude.
  • Strong organizational and multitasking abilities to manage a busy office environment.
  • Ability to work in a collaborative team setting while managing patient interactions independently.

General Skills

  • Appointment scheduling
  • Patient check-in and check-out
  • Insurance verification and billing
  • Payment processing
  • Dental software proficiency (e.g., Dentrix, Eaglesoft, Open Dental)
  • Data entry
  • Digital charting
  • Customer service
  • Professional demeanor
  • Dental terminology
  • Front office protocols
  • Scheduling for multiple providers

Job Tags

Hourly pay,

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