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Role: Sr Data Center Technician
Location: Centennial, CO (100% Onsite)
Duration: 3 Months Contract to hire
Position Summary:
We are seeking an experienced Senior Technician with a passion for troubleshooting and resolving a range of datacenter infrastructure issues including, but not limited to, hardware, fiber, networking, and related problems. The successful candidate will possess strong supervisory experience and outstanding customer service skills, with the ability to communicate effectively both orally and in writing. You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission, while co-creating the culture of psychological safety and continuous improvement.
Position Description:
Senior Technician - Data Center Site Operations is responsible for executing operational objectives, policies, and procedures. As the Data Center Operations representative, you will manage projects, installations, testing, budgets, risks, and changes, ensuring the smooth functioning of our data center infrastructure. Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate will demonstrate a strong aptitude for troubleshooting, improve effectiveness through process innovation, and take ownership of technical issues to drive resolution.
Position Responsibilities
As a Senior Technician, you will:
Participate in regular meetings with stakeholders to establish and maintain strong relationships
Troubleshoot and resolve complex incident management issues, producing incident reports for further analysis
Coordinate vendor procurement and contractual activities
Ensure data center equipment maintenance meets industry standards
Oversee operating budget and complex facilities projects, including project budget, schedule, and scope
Implement strategies to proactively prevent potential problems and manage emergency and disaster mitigation
Oversee commissioning processes and lead testing of existing and new equipment
Successfully deliver projects on time, on budget, and within scope
Communicate and collaborate effectively with external project teams and resources
Identify stakeholders, review design packages, and select vendors
Manage project deployment risks and forecast budget requirements
Act as the Data Center Operations POC for site infrastructure initiatives
Handle and resolve escalations while partnering with relevant stakeholders to deliver projects
Write comprehensive RFPs for various projects
Assist in budget management
Develop and implement policies and procedures for essential operating protocols
Prepare business plans and conduct data analysis of relevant reports
Assign responsibilities to subordinates
Conduct interviews and select candidates for employment
Perform associate performance appraisals and recommend salary adjustments
Counsel and coach associates and administer disciplinary action when necessary
Install various hardware as required
Complete/Oversee service orders in an accurate and timely manner
Oversee routine operational maintenance support and hardware maintenance
Respond to customer requests quickly and resolve technical problems effectively
Oversee coordinated and scheduled maintenance activities with multiple parties in multiple locations, following standard procedures
Coordinate with other technical teams to complete various tasks, requests, and/or projects
Frequently lift or move equipment and material weighing up to 50 pounds for various needs
Oversee planning, coordinating, and managing the technical aspects in projects related to the datacenter
Identify and manage dependencies between these projects and with other ongoing activities
Lead and assist with all design aspects of the data center support systems and overall data center layout
Effectively communicate design standards to internal and external project partners
Find innovative solutions prior to and during the construction process to reduce costs without negative impacts on quality or reliability
Engage in physical data center activities such as planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning
Maintain service level agreements through implementation of proactive issue detection and reporting
Qualifications
Extensive experience in a 24/7/365 critical facility environment, including troubleshooting, management, and mentoring of skilled professionals
Knowledge of EHS compliance requirements and experience with audits
Understanding of power distribution and control systems, redundancy, resiliency, and protection
Ability to manage change and influence cross-functionally
Previous experience in people management is essential
PM certification(s) are a plus
FOA certification a plus
Strong communication skills, including effectively communicating progress of programs/projects
Demonstrated ability to influence and resolve challenging stakeholder situations
Financial acumen with the ability to connect program objectives to financial results and manage project budgets effectively
Must use and maintain personal protective equipment as required
Ability to write concise and accurate reports
Ability to appropriately escalate data center incidents and respond to alarms
Communicate effectively with customers and internal staff
Learn quickly and address issues as they arise in a Mission Critical 24 7 environment
Schedule flexibility with ability to work non-standard business hours
Strong work ethic and accountability
Ability to work independently and follow all escalation procedures regarding critical or emergency situations
Ability to operate in and promote a rigorous process-driven team environment
Ability to logically analyze and solve problems
Ability to effectively multi-task while assisting customers and working on multiple projects
Familiar with computer systems and software programs such as MS Word, Excel, and MS Outlook
Ability to climb and balance
Ability to stoop, kneel, crouch, bend, stretch, and crawl
Must be comfortable working in a high stress, fast paced environment with shifting priorities
Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
Ability to lift up to 50 pounds
Train and mentors Technicians through on-the-job training (OJT) and provide direct guidance on specific tasks (e.g., deployments, break/fix); may complete additional training to obtain or maintain relevant role certifications
Proficiency in troubleshooting and diagnosing computer, server, and network hardware
Proficiency with designing and leading infrastructure modification projects
Proficiency with troubleshooting/installing/testing sophisticated circuits
Proficiency installing circuits requiring sophisticated fiber terminations
Proficiency with installation, testing, and modification of cross-connects per documented procedures with accurate cable management
Proficiency installing low voltage cable in active data center environment
Experience with opening and closing tasks within ticketing system is highly preferred
Experience with Hard Drive Sanitation Software (Blancco) is desired
Proficiency in Microsoft Office Suite is preferred
Experience with Network tools (Infoblox, Lantronix) is desired
Experience with Azure DevOps is desired
Experience with DCIM management software is preferred
Experience with CAD/Visio is desired
Experience with technical documentation creation
Experience with Data Center equipment is preferred
Experience with Client hardware troubleshooting including diagnosis and/or replacement, cybersecurity requirements, client architecture is preferred
Knowledge of DevOps methodologies and concepts is desired
Proven ability to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly
Excellent research, decision-making and organizational skills are required
Excellent communication skills including spoken and written skills
Proven analytical, evaluative, and problem-solving abilities
Excellent customer facing skills
Familiarity with the following standards:
o Building Industry Consulting Service International (BICSI)
o Electronic Industries Alliance (EIA)
o Telecommunications Industry Association (TIA)
o National Electronic Code (NEC)
Experience
5+ years operations-related hands-on experience or equivalent work experience
Education
Bachelor's Degree in Information Technology or related field, or equivalent experience
Rahul.B
Team Lead
SPAR Information Systems
Email:
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