Job Description

Summary: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Must be an individual contributor and able to lead teams efficiently.

Duties and Responsibilities include the following.

• Build and deploy Server cabinet within DC IT standard.

• Install / decommission switches and servers in the data center or IDF.

• Patching of equipment in the Data center.

• Adds and updates DC infrastructure management software.

• Perform integration tests on newly deployed equipment.

• Install and support TSNs, Power Strip, WAPs, and IP Phones.

• Troubleshoot any device in the Data center that requires physical connectivity.

• Disposes of project material packaging in accordance with company local disposal procedures.

• Requests/ Assist support of network, WPR, storage, system admin to complete projects.

• Performs other related duties as assigned and should be able to lift at least 50 lbs.

• Mentor team members as needed.

Education/Experience:

Associates degree in a related field;

1 to 2 years of experience in Data Center support or related areas.

CCNA, Network + preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: 10121074
• Position Id: 8395298

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