Job Description

Role: Data Center Break-Fix Technician.

Location: Altoona, IA (Onsite).

Duration: 12+ Months.

Responsibilities:

• 3-6 years of IT network experience.
• Physically troubleshoot various network components in network infrastructure including routers, switches, console servers, and optical transport equipment.
• Provide onsite network support and expertise for all teams on the local data center, and act as a liaison for remote networking teams.
• Physical, hands-on replacement of optics, line cards, supervisor cards, and chassis hardware.
• Troubleshooting network link, device, and configuration issues, isolating the problem and fixing the problem.
• Creating new RMA requests through OEM vendors for both replacement devices, as well as obtaining technical assistance when troubleshooting devices.
• Tracking, maintaining, and updating asset inventory of defective and replacement parts.
• Tracing and isolating cables through patch panels.
• Testing and cleaning fiber optic cables and optical interfaces.
• Schedule and perform network maintenance, repair, and upgrade tasks as needed while minimizing the impact on the production network.
• Use internal automation software, tools, and scripts to configure, monitor, and repair network equipment.
• Working with cross functional teams, including facilities, cabling, and server teams.
• Perform queue management for alarms, tasks, and incidents and participate in ongoing deployment projects.
• Strong working knowledge of Linux OS, CLI navigation, JUNOS, Cisco IOS, and bash.
• Physical audits of inventory and updating asset inventory database.
• The job requires significant time standing, walking, bending, and lifting.

Additional responsibilities:

• Able to provide onsite support after business hours as part of the oncall schedule.
• Able to travel to various sites as needed.

Skills:

• Experience with Juniper Enterprise, Cisco, and Service Provider network hardware platforms and architectures, including data center switching platforms.
• Strong working knowledge of routing and switching technologies and protocols.
• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems, tools, and creative problem-solving abilities under pressure.

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