Job Description

Salary: Based 60K-70K (DOE) On-Site in the Northern Atlanta area (30004). Full-time, permanent position. On-Site M-F.

Our client, a forward-thinking digital marketing agency in the Northern Atlanta suburbs area (near Alpharetta, GA), is seeking a Customer Success Manager (Account Manager) to join their team (on-site M-F). This woman and minority-owned company is dedicated to empowering businesses through innovative and data-driven marketing solutions. Specializing in services such as digital marketing, branding, and custom website design and development, they also offer ongoing support through long-term client partnerships and comprehensive website management services. Serving a diverse clientele—from small businesses to Fortune 50 companies - they are committed to driving growth and success for their clients.

POSITION SUMMARY

Reporting to the Sr. Client Director, the Client Services Manager will lead and manage clients' marketing campaigns, communicate success, and manage projects with a team mentality. The ideal candidate will understand search engine optimization, social media, digital ad campaigns, and marketing. This person will be responsible and accountable for client satisfaction. The candidate will also possess strong attention to detail, enjoy reading and writing, and have a passion for staying up to date with the latest in marketing & best practices. The successful candidate regularly collaborates with internal and external clients and leadership teams.

PRIMARY RESPONSIBILITIES :

• Client relationship management
• Gather requirements and assets to deliver
• Maintain regular contact with clients to build relationships and increase customer retention
• Manage the creation, launch, and ongoing efforts to maximize results
• Understand the holistic reason behind marketing and know when to pivot strategy
• Provide prompt and effective responses to client inquiries via phone and email
• Provide marketing consulting or bring in directors if support or further knowledge is needed
• Offer existing clients upsells to other products and services
• Assist with task management for clients (ex, research, content, events, contacts)
• Interface with digital, creative, and development team

QUALIFICATIONS (Not all are required, but the more the better!)

• Associates Degree required or Bachelor's Degree preferred and 2-3 years of marketing and customer service experience .
• Excellent communication skills - verbal, email, and phone
• Knowledge of agency's marketing services
• Basic knowledge of Meta and social media
• Understanding of graphic and website design
• Content knowledge and ability/experience helpful
• Must be detail-oriented, able to multitask, and have good critical-thinking skills
• Capable of handling and staying on tasks with little managerial oversight
• Prior experience in marketing or in an agency environment is a plus
• Prior sales experience is advantageous
• Proficiency with MS Office applications
• Establishing and maintaining effective team communication
• Positive attitude and proactive with a willingness to learn
• Proficient listening skills and desire to interact with people

BENEFITS/PERKS

• Health coverage including medical, dental, and vision insurance, with optional Flexible Spending Account (FSA).
• Retirement savings plan (401(k)).
• Company-provided PC laptop and equipment.
• Generous paid time off - 15 days of PTO plus company-observed holidays.
• Enjoy half-day Fridays during the summer months.
• Opportunity to advance within a growing company and develop a rewarding long-term career.
• Engage in a collaborative culture with no office politics and a focus on teamwork.
• Participate in regular team-building activities and social events.
• Office Environment: The company promotes an open atmosphere; candidates who thrive in team environments and are comfortable in collaborative spaces (as opposed to closed-door offices) will excel.

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