Job Description

Make your mark for patients

We are seeking a Care Coordinator for the Western Region of the US who is a compassionate, patient-centric healthcare professional (e.g., nurse or pharmacist) for this remote/virtual opportunity that will  support the Western time Zones standard hours of operations are 8:00 am PST to 5:00 pm PST. The role may require up to 20% face-to-face interactions and travel to existing UCB sites.

 

About the role 
The Care Coordinator is a healthcare professional who offers individualized support and serves as the primary point of contact for patients, families, and caregivers enrolled in the UCB Rare Disease Patient Support Program. The UCB Rare Disease Patient Support Programs are designed to help patients gain access to, and support the appropriate use of, a prescribed treatment by offering support along the patient’s treatment journey. You will assume case management responsibilities and focus on supporting patients with access, affordability, administration, and adherence-related care. You’ll identify and alleviate stressors and barriers to treatment through appropriate educational solutions with the aim of delivering an individualized model of care that benefits patients, families, and caregivers.

Who you’ll work with 

• Patients and Caregivers
• Internal and external stakeholders
• Rare Case Manager Specialists
• Customer Operations Representatives
• Access Specialists
• Specialty Pharmacies, and other key personnel as applicable

What you’ll do  

• Serve as patient primary point of contact for UCB’s Rare Disease Patient Support Services Program
• Supports patients through education and setting of proper expectations of treatment
• Understand and communicate patient-specific insurance coverage along with access and affordability options to support appropriate patients
• Understand patient-specific perceptions regarding treatment and support to meet the unique patient’s needs and preferences
• Understand patient-specific knowledge and beliefs about their illness (severity, treatability, controllability), and help the patient see their progress, where applicable
• Identify ways to enhance patient and provider-specific communication, to equip the patient with questions to consider when discussing their treatment regimen with their HCP
• Understand how the patient lives with the condition, and offer tools and resources to address financial, social, and emotional needs, where possible/applicable
• Execute the Patient Support Program in compliance with UCB Standard Operating Procedures and report safety information accordingly.

Interested? For this role, we’re looking for the following education, experience, and skills 

• Current RN license, bachelor’s degree in pharmacy or Pharm.D., or relevant experience within a healthcare setting   
• At least two (2) years’ clinical experience required
• Above-average skills with technology, including ability to quickly learn and accurately utilize contact center systems, CRM, and virtual platforms
• One to two years' experience in remote/virtual Call Center providing patient education and support required
• Excellent virtual interaction and customer communication skills – both written and verbal
• Provide world class Customer service.
• Flexibility to work evenings

Preferred: 

• Clinical education experience  

• Experience with Industry Patient Support Programs   

• Extensive call center experience   

• Rare disease experience 

• Previous experience working remotely

This position's reasonably anticipated base salary range is $86,400 - $113,400 annually. The actual salary offered will take into account internal equity and may also vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors.

Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you! 

About us 
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science. 

Why work with us? 
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equitable opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential. 

As an Equal Opportunity Employer, we are open to all talent, and adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. 

 
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.

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