Job Description

GLIN IPA is looking for a dedicated Care Coordinator to support our highest-risk patients as part of our interdisciplinary Care Management team. Under the clinical direction of Nurse and Social Work Care Managers, the  Care Coordinator  will be key to improving patient health outcomes by assisting with care coordination efforts. To address patient needs and expedite appropriate, cost-effective care, the Care Coordinator will assist with telephonic outreaches to patients to engage and enroll in GLIN IPA Care Management programs and support the Care Management team with needed provider and community agency collaboration. The Care Coordinator will also be responsible for administrative/clerical tasks such as preparing Electronic Medical Records (EMRs), requesting/uploading/downloading patient health information, faxing and mailing letters, and answering inbound calls to the Care Management queue.

Duties and Responsibilities (including but not limited to)

• Address patient obstacles to care
• Facilitate engagement between primary care provider and patient
• Daily collaboration with Care Management Team
• Work as patient advocate
• Performs additional duties as assigned
• Answer inbound calls to the Care Management queue
• Place outbound and/or engagement calls as needed
• Prepare patient charts for potential outreach
• Establish patient eligibility for Care Management Programming
• Utilize multiple systems to gather information
• Document all communications appropriately in EMR

Qualifications or Education, Training, and Experience

• High school or GED diploma
• Two (2)+ years of work experience in one or more of the following settings: Acute Care, Ambulatory, Specialty, Physician Office, Care Management, Home Health Care or related
• Must have the ability to travel to and from the office for required training/ meetings

Knowledge and Skills/Expected Competencies

• Multitasking and prioritization working in a high-volume environment
• Understanding and implementation of HIPAA and Confidentiality requirements
• Excellent interpersonal and organizational skills
• Compassionate and patient-centric approach
• Adaptable to new technologies and software
• Proficiency (including documenting in) in EMR system(s), Outlook, basic Excel

*This is a hybrid-remote position, and candidates must reside in Western New York to be considered.

We offer an outstanding benefits package including health, dental, 401K, vacation, PTO, and a great working environment.

Pay range $18.00 to $24.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range and determined by considering factors including, but not limited to, market data, education, experience, qualifications, and expertise of the individual, as well as internal equity considerations.

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads New York in provider and patient satisfaction. Great Lakes Integrated Network IPA (GLIN IPA) values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.

Great Lakes Integrated Network is an Equal Opportunity Employer

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