Salary: $16.50/hr - Remote Position
Due to operational needs, Patient Access Liaisons should reside in any of the following Texas metropolitan areas: Brownsville, Edinburg, El Paso, Laredo, Lubbock, or San Antonio.
Planned Parenthood Gulf Coast (PPGC) is the nations leading womens health care provider, educator, and advocate, serving women, men, teens and families. For over 100 years, PPGC has done more than any other organization in the United States to improve womens health and safety, prevent unintended pregnancies, and advance the right and ability of individuals and families to make informed and responsible health care decisions.
Summary
Responsible for providing patients with a full range of exemplary access to healthcare via telephone, fax, email, web portal, chat, all online support systems, and electronic medical record systems in a remote work environment, while consistently demonstrating the organizations ethos of an In This Together workplace culture. Patient Access Liaisons serve as the initial point of contact for the various services provided and practice a high level of empathy, act with a sense of urgency and reliability, are active listeners, have positive attitudes, exhibit patience and excellent phone etiquette, have strong verbal and written skills and actively identify areas to improve patient relations.
Essential Functions
We Tend to the Team: We recognize that we are a team and not merely a collection of individuals. We support, appreciate, respect, and trust each other.
We Respect and Honor All People: We are committed to a diverse and inclusive organization.
We Jump In: We collaborate and work as a team to get the work done.
We Try and We Learn: We give our best effort and learn from our experience to do better.
We Care for Our Business: We value everyones contribution to our financial well-being and sustainability. We foster and culture of compliance to conduct business ethically and legally.
We Return to Our Mission: We stay motivated and dedicated to providing the highest quality care to those we serve.
Competencies
To perform the job successfully, an individual demonstrates the following core competencies:
Strong computer skills, Empathy, Excellent Customer Service, Dependability, Diversity, Ethics, Initiative, Interpersonal Skills, Oral Communication, Organizational Support, Professionalism, Quality, Safety, and Security, Teamwork, Written Communication, Adaptability, Problem Solving, Technical Skills, Judgment, Planning/Organizing, Quantity, and Innovation.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required.
Education and Experience
High school diploma/GED required.
Experience providing exemplary customer service in a customer-facing environment or over the phone.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure and employee manuals. The ability to speak fluent English and Spanish is preferred and/or other languages.
Mathematical Skills
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability
Ability to apply full understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardization situations.
Computer Skills
Intermediate to advanced computer literacy is required, including but not limited to typing experience of 30+ wpm, Microsoft Outlook emailing, and calendar. Electronic Medical Records (EMR) experience is preferred.
Physical Demands
The physical demands described represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job, the Employee remains in a stationary position during work shift; uses hands and fingers for substantial typing and computer use for extended periods of time; wears phonetic headsets; walking, bending, reaching; positions self to install equipment, including under desks; occasionally moves boxes or equipment weighing up to 25 pounds; uses voice to speak during work shift; and hears via the auditory sense. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
While performing the duties of this job, most work is in an office environment setting. Lighting and temperature are adequate. The noise level in the work environment is usually moderate.
Remote Work & Home Office Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
Planned Parenthood is an equal opportunity employer. We are dedicated to ensuring that all of
our decisions regarding all aspects of the employment relationship including recruiting, hiring,
promotions, assignment, training, access to social and recreational programs, discharge,
compensation, benefits, and the terms, conditions, and privileges of employment are in
accordance with our principles of equal opportunity. It is Planned Parenthoods policy that, in
exercising our management responsibilities, we will not discriminate against teammates or
applicants on the basis of race, color, national origin, ethnicity, religion, age, sex, gender, marital
status, sexual orientation, gender identity, gender expression, genetic information, military
service, covered veteran status, physical or mental disability, pregnancy, childbirth, or related
medical conditions, political opinions or affiliations, or on the basis of any other status protected
by applicable federal, state, and/or local law. It is our objective to hire and promote individuals
who are qualified for positions by virtue of job-related considerations such as education,
knowledge, skills, training, and experience.
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