Call Center Rep job at Smith Auto Family Levelland Levelland, TX, US

Job Description

Join Our Team at Smith Auto Family! Looking for a career where you're more than just a number? Smith Auto Family, a thriving, family-owned dealership in West Texas, is hiring passionate individuals for our growing team! Call Center Representative Role As a Call Center Representative, you’ll handle inbound and outbound calls, assist customers with inquiries, and schedule sales/service appointments. Your role is key in delivering excellent customer service and maintaining strong relationships. Daily Responsibilities

Make outbound calls to potential and past customers.
Answer inbound calls promptly and professionally.
Provide accurate information and assist callers efficiently.
Log all interactions in VinSolutions CRM.
Set sales and service appointments.

Key Performance Metrics

Appointment Setting Rate – Successful appointments booked.
Call Volume – Meeting/exceeding daily targets.
Customer Satisfaction – Quality interactions based on feedback.
CRM Compliance – Accurate logging of calls and notes.

Ideal Candidate

1+ year of customer service or call center experience.
Strong phone skills with a friendly demeanor.
Organized with attention to detail.
Team player with a positive attitude.
Bilingual candidates may qualify for a higher rate.

Preferred (not required): Experience with CRM systems (VinSolutions, Reynolds & Reynolds) & Google Workspace. Why Smith Auto Family?

Family Atmosphere – Teamwork, respect, and support.
Growth Opportunities – We promote from within.
Work-Life Balance – Predictable schedule.
Stability & Longevity – Strong Texas presence.
Recognition & Appreciation – Hard work is rewarded.

Benefits

Consistent Schedule
Medical, Dental, & Vision Insurance
401k + Match
Paid Vacation & Holidays

At Smith Auto Family, we live by our vision: "Families helping families." If you share our values—family, growth, ethics, safety, success, positivity, and clear communication—we’d love to meet you! Apply Today!Qualified applicants will be contacted for a phone interview. Strong phone skills are a must. We are an equal opportunity employer.

Job Tags

Holiday work, Full time,

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