Call Center Rep Job at Smith Auto Family Levelland, Levelland, TX

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  • Smith Auto Family Levelland
  • Levelland, TX

Job Description

Join Our Team at Smith Auto Family! Looking for a career where you're more than just a number? Smith Auto Family, a thriving, family-owned dealership in West Texas, is hiring passionate individuals for our growing team! Call Center Representative Role As a Call Center Representative, you’ll handle inbound and outbound calls, assist customers with inquiries, and schedule sales/service appointments. Your role is key in delivering excellent customer service and maintaining strong relationships. Daily Responsibilities

  • Make outbound calls to potential and past customers.
  • Answer inbound calls promptly and professionally.
  • Provide accurate information and assist callers efficiently.
  • Log all interactions in VinSolutions CRM.
  • Set sales and service appointments.
Key Performance Metrics
  • Appointment Setting Rate – Successful appointments booked.
  • Call Volume – Meeting/exceeding daily targets.
  • Customer Satisfaction – Quality interactions based on feedback.
  • CRM Compliance – Accurate logging of calls and notes.
Ideal Candidate
  • 1+ year of customer service or call center experience.
  • Strong phone skills with a friendly demeanor.
  • Organized with attention to detail.
  • Team player with a positive attitude.
  • Bilingual candidates may qualify for a higher rate.
Preferred (not required): Experience with CRM systems (VinSolutions, Reynolds & Reynolds) & Google Workspace. Why Smith Auto Family?
  • Family Atmosphere – Teamwork, respect, and support.
  • Growth Opportunities – We promote from within.
  • Work-Life Balance – Predictable schedule.
  • Stability & Longevity – Strong Texas presence.
  • Recognition & Appreciation – Hard work is rewarded.
Benefits
  • Consistent Schedule
  • Medical, Dental, & Vision Insurance
  • 401k + Match
  • Paid Vacation & Holidays
At Smith Auto Family, we live by our vision: "Families helping families." If you share our values—family, growth, ethics, safety, success, positivity, and clear communication—we’d love to meet you! Apply Today!Qualified applicants will be contacted for a phone interview. Strong phone skills are a must. We are an equal opportunity employer.

Job Tags

Holiday work, Full time,

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