Job Description

Founded in 1908 Settlement Music School, a non-profit organization, is one of the largest community schools of the arts in the United States serving children and adults of all ages at five branches in Pennsylvania located in South, West and Northeast Philadelphia, Germantown, Willow Grove, Pennsylvania, and its virtual branch, Settlement Music Online. Settlement provides over $2.6 million dollars each year in financial aid and scholarships to fully 60% of its students. Settlement’s reach is broad, and it continues the principles of its Founders, that there be no barriers to participating in music and arts education.

Settlement Music School is one of only 18 community schools of the arts in the country that has national accreditation through ACCPAS – the Accrediting Commission of Community and Precollegiate Arts School.

Position: Branch Coordinator, Willow Grove Branch

Reports to: Branch Director, Willow Grove Branch

Location: 318 Davisville Road, Willow Grove, PA 19090

Position Overview

The Branch Coordinator is a critical position within Settlement Music School. In partnership with the Branch staff, this position is responsible for achieving enrollment and revenue goals, managing efficient office functions, and ensuring a high level of customer service. The Branch Coordinator works closely with the faculty, staff, students, and their families on a daily basis. The successful candidate will help the School meet its mission of a creative arts education for all, welcoming and enrolling new and returning students to Settlement.

Key Responsibilities

• Meet with prospective and returning families — provide guidance and recommendations on appropriate programming and placement with faculty.
• Manage registration process to ensure fast response time, detailed intake tracking, and consistent documentation.
• Process financial aid requests.
• Oversee all aspects of faculty payroll, student billing, cash reconciliation, and bank deposits.
• Work closely with Branch staff to build enrollment and programming.
• Effectively administer and communicate School policies.
• Assist in identifying community resources and partnerships for the School.
• Provide support at School events, meetings, and performances.
• Performs other duties as assigned by the Branch Director.

Qualifications

• Bachelor’s degree preferred – arts-related field a plus.
• At least one year of experience in a professional office setting, preferably within an academic or arts organization.
• Experience in the music education field.
• Embody the School’s values and support Settlement’s mission.
• Belief in the importance of diversity, equity, and inclusion in music education.

Additional skills

• Skilled at establishing and cultivating strong relationships with peers across different levels of the organization and externally.
• Ability to set objectives, develop plans, and achieve goals.
• Highly organized, attentive to detail, and goal
• Excellent writing and interpersonal skills.
• Exemplary customer service.
• Empathetic communicator and careful listener.
• Proficiency with Microsoft Office, including but not limited to Excel, Outlook and Word, plus the ability to learn new software programs as needed.

Comprehensive benefits

• Medical, dental, and vision benefits
• Educational discounts for Settlement lessons and classes
• 403b retirement contribution
• Life insurance and long-term disability insurance
• Paid sick days
• Medical expense and dependent care reimbursement
• Professional development opportunities

*Eligibility for certain benefits is based on employee’s hours worked and/or length of employment.

The Branch Coordinator is an on-site position. Must be available to work evening hours and Saturdays. Summer hours do not include Saturdays.

To Apply: Please submit your cover letter and resume by email only to: Kathleen Krull at Kathleen.krull@settlementmusic.org

Compensation includes a salary range of $36,000 – $37,000 and comprehensive benefits.

Settlement Music School is an Equal Opportunity Employer that encourages candidates of all backgrounds to apply for this position. 

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