Job Description

• English/Spanish Fluency is required
• Monday- Friday, 8 am – 5 pm
• Temp-to-hire
• Opportunity for future full-time employment
• $20.40 per hour, 40 hours per week
• Excellent opportunity working in a State agency

Duties:

• Provide translation and technology assistance to callers for the unemployment benefits program
• Provide detailed and clear instructions regarding the unemployment insurance process
• Interpret the claimant’s rights and responsibilities
• Explain and interpret processes, procedures, options, and program rules
• Explain eligibility and program qualifications
• Question callers to obtain detailed information via fact-finding interviews
• Review records for accuracy and completeness, access data, and update records
• Research databases for claimant information and required documents
• Review submitted information, forms, applications, etc., for accuracy and completeness
• Provide outstanding customer service and administrative support

Requirements :

• English/Spanish fluency *reading and speaking
• Able to pass a background check and drug screen
• Experience using Microsoft Office Suite, specifically Word, Outlook, and Excel
• Type a minimum of 35 WPM with a high-level of accuracy
• Excellent customer service skills
• Strong administrative skills

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