Job Description

About the Job:
This position is an entry level position with the opportunity to grow to a Banquet Captain/Supervisor role. Other cross-training opportunities within the food & beverage department or other departments on property also available.

Hiwan Golf Club is looking for responsible and motivated service professionals to join our banquet and events team. This is a PART TIME position in the off-season, with full time hours available in peak months. Hours vary based on business levels. Weekend and holiday availability is required. (Major holidays excluded such as: Christmas Day and New Years Day) Banquet Servers are responsible for executing all events with exceptional and efficient service. Events range from in-house member events, to business meetings, brunches, weddings, celebrations of life, and MORE!

• Assist with the complete setup and breakdown of event spaces to meet function specifications.
• Anticipate guests' needs and exceed customer service expectations.
• Maintain composure in a fast-paced environment.
• Respond urgently and appropriately to any client/guest concerns.
• Deliver and serve food and beverages.
• Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to member/guest needs.
• Demonstrate knowledge about the Club and its offerings.
• Assist fellow team members and other departments whenever necessary.
• Perform other duties as assigned.

EDUCATION, EXPERIENCE AND SKILLS:

• High school diploma or GED required; current students accepted.
• One to 3 years of serving experience preferred.
• Possess strong organizational, written and oral communication skills.
• Demonstrated results and detail oriented and capable of working with minimal direction.
• Excellent team player with ability to work hands on in a fast-paced environment.

PHYSICAL AND MENTAL DEMANDS:

• Requires ability to safely lift items up to 50 pounds occasionally.
• Be able to work in a standing position for long periods of time.
• Be physically able to reach, bend, kneel, stoop, and lift above shoulder level.
• Excellent time management and ability to prioritize tasks.
• Extreme attention to detail and quality.
• Ability to follow verbal and written directions in a fast-paced environment.

TYPICAL WORKING CONDITIONS:

Work is performed in an indoor AND outdoor setting. Some varied weather conditions are expected with exposure to heat/humidity, or cool/cold weather. Moderate noise level in the work environment. Varying schedule to include evenings, some holidays, we