Job Description

Job Description and Duties

Are you a problem solver who appreciates challenging situations in a dynamic work environment? Do you thrive when working with others to meet customer's needs? Do you enjoy using technology to enhance a program's efficiency? If you answered "YES" to these questions, the Unemployment Insurance (UI) Support Division's Systems Support Section may be the place for you. We are looking for a positive, customer-focused analyst that will support staff using the UI program's information systems and technology.

As a UI Systems Analyst, you will be responsible for: supporting users in the operation of the UI program's systems; auditing system access reports to ensure proper use and access privileges; collaborating with partner areas, especially the Information Technology Branch; troubleshooting and triaging technical issues; utilizing project management principles; and leading or participating on various automation project teams in support of the UI program.

We value commitment to outstanding service, teamwork, integrity, communication, and a healthy work/life balance. We are a dedicated and collaborative team focused on providing excellent customer service to help the Department provide valuable and innovative services to meet the evolving needs of employers, workers, and job seekers.

Telework is currently available; however, employees are required to report to their assigned headquarters five (5) consecutive days per month. California Government Code Section 14200 requires employees to reside in California to telecommute. Travel and/or accommodation expenses to and from the assigned headquarters are the responsibility of the employee.

EDUCATION INFORMATION: When using education to qualify, unofficial transcripts or diploma must be submitted. You may bypass this requirement if you are not using education to meet the minimum qualifications. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent.

To view the full duties and responsibilities, please see the “Duty Statement” linked under Additional Documents.

Position exists in Sacramento, CA  ARU 379.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

This position is in downtown Sacramento. The location provides easy access to light rail, commuter buses, and parking garages. Close to shopping, restaurants, and farmer’s markets. Hybrid telework arrangements will be considered.

Special Requirements

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. 

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions” section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on the first page of your State Examination/Employment Application STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on the first page of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.   

Examination/Assessment

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

For more information about the State hiring process,  click here . To watch tutorials on how to apply for a State job,  click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Technical Skills, Experience or Aptitude:
• Proficiency in Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.
• Other Skills, Experience or Aptitude:
• Previous benefit program work experience, strong analytical and problem resolution skills, excellent written and oral communication skills, and ability to multi-task and meet deadlines.
• Personal Attributes:
• Highly motivated, independent yet team-oriented, collaborative, and professional.

Benefits

Benefit information can be found on the CalHR website,  , and the CalPERS website,  .

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing.  The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.

A Statement of Qualifications (SOQ), not exceeding two pages, must be submitted with the STD 678. The SOQ must address the following statements:

• Describe your experience working within a collaborative team environment.

• Describe your experience providing exemplary customer service.

• Describe your experience supporting the maintenance and operation of automation and information systems.

• Describe your experience with participating on project teams and following project management principles.

We ask that you not use Artificial Intelligence assistance when composing your written response. Written responses are an attempt to assess and gain an understanding of your personal writing and communication skills and abilities.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Degree and/or School Transcripts
• Statement of Qualifications -

  A Statement of Qualifications (SOQ) is required.
  Please see “Statement of Qualifications Requirements” section for more detail on the SOQ.

Job Tags

Permanent employment, Full time, Work experience placement, Remote job,

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