Job Description

The Assistant Director (AD) for Patient Experience will assist the Senior Director in leading, overseeing and implementing Patient Experience initiatives across Montefiore Medical Center (MMC) and supervise Network Performance Group Patient Experience Managers and Administrators in these efforts.   The AD will be responsible for assessing organizational performance and progress toward achieving MMC strategic goals in patient experience, and as such, hold content expertise in Patient Experience.  The AD will be instrumental in communicating with and fostering collaborative relationships towards these goals with physician, nursing, operations and executive leaders, providing guidance for best practices and systems solutions to enhance patient experience.  The AD will assist the Senior Director in serving a vital role on Patient Experience committees, providing expert guidance in clinical practices which patient experience and analysis of performance data to inform evidence-based goals. 

Education/Skills/Knowlege:

Master's Degree.  

New York State RN License or Equivalent Nursing License .  Seven  year's experience

Patient Experience certification or equivalent work experience in clinical or administrative healthcare 

Demonstrated ability to take initiative
Excellent organizational skills including attention to detail, multi-tasking and time management skills
Ability to operate within, and contribute to, a collaborative environment
Excellent written and verbal communication skills
Strong analytical skills
Showcases problem solving, results focused and strong performance culture
Understanding of healthcare delivery systems and structural inequities in healthcare
Understanding of clinical care delivery
Working knowledge of conceptual framework and performance measures in patient experience.
Deals well with ambiguity and challenges; reflects thoughtfully

Department: Network Performance Group Bargaining Unit:  Non Union Campus:  MOSES Employment Status:  Regular Full-Time Address: 6 Executive Plaza, Yonkers
Shift:  Day Scheduled Hours: 8:30 AM-5 PM Req ID: 218679 Salary Range/Pay Rate: $112,500.00- $150,000.00   

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click 

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

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