Job Description

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Public Safety Department invites applicants for the position of Electronic Security Operator.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

Under the supervision of the Lieutenant of Police Patrol and Security Services, this position provides support to the daily operations of the campus electronic security program. The ideal candidate will demonstrate excellent customer service skills; the ability to work independently and manage multiple priorities in a fast-paced and high-volume environment; demonstrated Microsoft Office Suite experience (Excel, Word and Outlook); the ability to communicate effectively across a diverse population; and experience in higher education and student support.

Responsibilities Include:

• Perform data entry using multiple systems including Microsoft Office.
• Processes cardholder information in the database and assigns access to users.
• Assist campus ID card holders having issues with access rights. Query campus card access system users in person, by phone or by electronic means to gain needed information from end users and campus departments to provide card access rights.
• Create and maintain, accurate and updated technical system documentation, track and report on service tickets created, escalate anomalies to the Information Generalist II and perform filing of various divisional information either in paper or electronic format. 
• Maintain and reconcile the Election Security Form system; prepare reports in Sedona and CCure system.
• Use Excel spreadsheet for Data Import for USH/Traditional placement books. 
• Update and maintain Nextgen Invoices and Service Tickets; follow-up with the Administrative Assistant for Public Safety on all outstanding issues concerning NextGen Invoices.
• Serve as first point of contact for students, faculty, and vendors with card access inquiries. 
• Answer incoming calls.
• Respond to routine inquiries for building access.
• Assist students and faculty with general academic policies and procedures.
• Maintain electronic files, record-keeping procedures, and spreadsheets.
• All other divisional duties as assigned include field-related training.

• Six months as a Clerk 1 and educational development to the level of the eighth grade; OR
• Completion of a high school business curriculum; OR
• Any equivalent experience and/or training which provided the required knowledge and abilities.
• Demonstrated proficiency in the use of Microsoft Office Suite including Outlook, Word, and Excel.

• Experience with card access systems.
• Experience with digital security systems.
• Experience in customer service.
• Demonstrated ability to understand and follow written and oral instructions.

About West Chester University of Pennsylvania

West Chester University (WCU) of Pennsylvania is among the top regional comprehensive public universities in the nation, serving more than 17,500 students at the undergraduate and graduate levels with a national reputation for excellence, value, and student success. Founded in 1871 as an institute for teacher preparation, West Chester offers more than 118 undergraduate and 103 graduate programs in more than 50 fields of study. In addition to the main campus in West Chester, the University offers programs through its graduate center, the Philadelphia campus, and online. Five colleges and two schools comprise the University: Colleges of Arts and Humanities, Business and Public Management, Education and Social Work, Health Sciences, and the Sciences and Mathematics, as well as the School of Music, and the School of Interdisciplinary and Graduate Studies. Located in Chester County (25 miles from downtown Philadelphia) the area combines the best of enjoyable daily living with easy access to the full spectrum of country and city attractions. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

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